Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Atul Sharma, a results-driven IT Project Manager and Implementation Consultant with extensive experience in SaaS implementations, onboarding, and post-live support. I enjoy collaborating with customers to map processes, configure systems, migrate data, and drive user adoption while maintaining strong relationships and high levels of service. I’m seeking a growth-oriented organization where I can apply my technical, project management, customer service, and business analytics skills to help the team scale and succeed, and to grow as a key player in a corporate environment.…Hi, I’m Atul Sharma, a results-driven IT Project Manager and Implementation Consultant with extensive experience in SaaS implementations, onboarding, and post-live support. I enjoy collaborating with customers to map processes, configure systems, migrate data, and drive user adoption while maintaining strong relationships and high levels of service. I’m seeking a growth-oriented organization where I can apply my technical, project management, customer service, and business analytics skills to help the team scale and succeed, and to grow as a key player in a corporate environment.

Atul Sharma





Hi, I’m Atul Sharma, a results-driven IT Project Manager and Implementation Consultant with extensive experience in SaaS implementations, onboarding, and post-live support. I enjoy collaborating with customers to map processes, configure systems, migrate data, and drive user adoption while maintaining strong relationships and high levels of service. I’m seeking a growth-oriented organization where I can apply my technical, project management, customer service, and business analytics skills to help the team scale and succeed, and to grow as a key player in a corporate environment.…Hi, I’m Atul Sharma, a results-driven IT Project Manager and Implementation Consultant with extensive experience in SaaS implementations, onboarding, and post-live support. I enjoy collaborating with customers to map processes, configure systems, migrate data, and drive user adoption while maintaining strong relationships and high levels of service. I’m seeking a growth-oriented organization where I can apply my technical, project management, customer service, and business analytics skills to help the team scale and succeed, and to grow as a key player in a corporate environment.

Available to hire

Hi, I’m Atul Sharma, a results-driven IT Project Manager and Implementation Consultant with extensive experience in SaaS implementations, onboarding, and post-live support. I enjoy collaborating with customers to map processes, configure systems, migrate data, and drive user adoption while maintaining strong relationships and high levels of service.

I’m seeking a growth-oriented organization where I can apply my technical, project management, customer service, and business analytics skills to help the team scale and succeed, and to grow as a key player in a corporate environment.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Implementation Consultant at Cin7 NZ Ltd.

October 1, 2022 - October 1, 2022

Managed end-to-end SaaS implementations for clients, including requirements analysis, system configuration, data migration, training, and post-live support. Coordinated with internal and external stakeholders, created project documentation, and ensured timely delivery and client satisfaction. Led onboarding and process definition, integrating Cin7 with third-party solutions and maintaining ongoing client relationships.

Implementation Consultant (Project Manager - IT) at Kayaan Enterprises (Global)

October 1, 2022 - October 30, 2025

Lead implementation projects focusing on SaaS ERP/CRM deployments. Responsible for requirements analysis, system configuration (roles, permissions, modules, reports, dashboards), data migration, user training, customization and integration, QA, project management, knowledge transfer, post-live support, and client relationship management. Utilized Prot o ject Management practices and tools to deliver on-time, within-scope deployments and fostered trusted client partnerships.

SaaS Implementation Specialist (Project Manager - IT) at Cin7 NZ Ltd.

September 1, 2019 - September 1, 2019

Led four-stage client onboarding, scoped and transitioned client workflows into Cin7, and trained clients on Cin7 functionality. Advised on third-party integrations (Shopify, WooCommerce, Amazon, Walmart; ShipStation; QuickBooks, Xero), EDI & 3PL connections, and API endpoints. Conducted weekly follow-ups, collaborated with local Cin7 teams, and liaised with Product Management on requirements.

Customer Care Consultant (Health care Insurance) at nib New Zealand

March 1, 2019 - March 1, 2019

Handled claims-related inquiries, provided up-to-date policy information, processed pre-approval, claims and payments, and managed customer queries and complaints. Delivered issue analysis and reported to senior supervision.

Specialist - IT Operations at MetLife

July 1, 2018 - July 1, 2018

Worked on multiple IT processes across projects: EAD Vendor Management, Data Exchange Technologies (DET), GTO PPM tools support, escalation desk, and innovation support. Ensured adherence to SOPs and supported project delivery with technical guidance and process improvements.

Senior Customer Care Executive at iEner gizer

August 1, 2014 - August 1, 2014

Processed payments and customer queries on behalf of financial services clients; managed mobile/landline/broadband issues, upsold products, trained end users, and coordinated with teams to ensure smooth onboarding and support.

Executive Responsibilities at HCL Technologies & BPO Ltd

June 1, 2010 - June 1, 2010

Handled customer interactions via chats/calls for major telecom clients; resolved issues related to mobile/landline/broadband and coordinated onboarding and marketing of new products. Maintained customer satisfaction and ensured service quality.