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Customer-focused professional with 7+ years of experience in patient/customer-facing roles, including coordinating dental scheduling for a team of 5–8 healthcare providers. Known for clear communication, calm problem-solving under pressure, and staying highly organized in fast-paced environments. I’m skilled at explaining processes in easy-to-understand language, managing high-volume inquiries across phone/email/in-person, and learning new tools quickly. I’m now seeking remote appointment setting or virtual assistant opportunities with a service-first mindset for global teams.…Customer-focused professional with 7+ years of experience in patient/customer-facing roles, including coordinating dental scheduling for a team of 5–8 healthcare providers. Known for clear communication, calm problem-solving under pressure, and staying highly organized in fast-paced environments. I’m skilled at explaining processes in easy-to-understand language, managing high-volume inquiries across phone/email/in-person, and learning new tools quickly. I’m now seeking remote appointment setting or virtual assistant opportunities with a service-first mindset for global teams.

Audrey Santo so

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Customer-focused professional with 7+ years of experience in patient/customer-facing roles, including coordinating dental scheduling for a team of 5–8 healthcare providers. Known for clear communication, calm problem-solving under pressure, and staying highly organized in fast-paced environments. I’m skilled at explaining processes in easy-to-understand language, managing high-volume inquiries across phone/email/in-person, and learning new tools quickly. I’m now seeking remote appointment setting or virtual assistant opportunities with a service-first mindset for global teams.…Customer-focused professional with 7+ years of experience in patient/customer-facing roles, including coordinating dental scheduling for a team of 5–8 healthcare providers. Known for clear communication, calm problem-solving under pressure, and staying highly organized in fast-paced environments. I’m skilled at explaining processes in easy-to-understand language, managing high-volume inquiries across phone/email/in-person, and learning new tools quickly. I’m now seeking remote appointment setting or virtual assistant opportunities with a service-first mindset for global teams.

Available to hire

Customer-focused professional with 7+ years of experience in patient/customer-facing roles, including coordinating dental scheduling for a team of 5–8 healthcare providers. Known for clear communication, calm problem-solving under pressure, and staying highly organized in fast-paced environments.

I’m skilled at explaining processes in easy-to-understand language, managing high-volume inquiries across phone/email/in-person, and learning new tools quickly. I’m now seeking remote appointment setting or virtual assistant opportunities with a service-first mindset for global teams.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Fluent

Korean

Beginner

Work Experience

Dental Receptionist at WA Dental

January 1, 2024 - Present

Coordinated daily scheduling and patient flow for 5–8 dental providers to keep the clinic running smoothly. Liaised directly with patients and explained treatment procedures in clear, easy-to-understand language to reduce anxiety and improve satisfaction. Managed patient communication across phone, email, and in-person channels in a fast-paced clinical environment, resolving day-to-day issues to support continuity of care.

Freelance Video Editor

January 1, 2019 - January 1, 2020

Delivered edited video content to client briefs and deadlines using industry-standard tools (Adobe, Evoto). Ensured outputs matched client requirements and turnaround times in a freelance setting.

Freelance Photographer

January 1, 2019 - Present

Managed end-to-end client bookings, communication, and delivery timelines as an independent freelancer. Built client relationships and handled scheduling and follow-up independently, mirroring coordination skills needed in a virtual assistant role.

Dental Lab Assistant at WA Dental

January 1, 2019 - January 1, 2024

Supported dental lab operations for 5 years, building strong attention to detail and consistency under deadline pressure. Collaborated closely with dental staff and providers, developing a solid foundation in healthcare-industry workflows and terminology to ensure accurate and timely lab support.

Hospitality (Food & Beverage) at Nando's, Ampol, Hikaru Japanese Restaurant

January 1, 2014 - January 1, 2018

Provided fast, friendly customer service in high-volume, fast-paced hospitality roles across multiple venues. Built a strong service mindset and maintained professionalism and efficiency under pressure.

Hospitality (Food & Beverage) at Nando's; Ampol; Hikaru Japanese Restaurant

January 1, 2014 - January 1, 2018

Provided fast, friendly customer service in high-volume, fast-paced environments across multiple hospitality roles. Built a strong service mindset and demonstrated composure and efficiency under pressure.