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Hi, I’m Avie Suba. I’m a dynamic and results-driven manager with extensive experience in people management, operational efficiency, risk mitigation, and customer relationship management. I excel at leading high-performing teams, streamlining processes, and delivering strategic initiatives that boost productivity and profitability. I bring a strong track record in compliance, client relationship building, and cross-functional collaboration in fast-paced environments. My background spans Insurance, IT services, and customer support, where I’ve strengthened client satisfaction, automated workflows, and built scalable training programs.…Hi, I’m Avie Suba. I’m a dynamic and results-driven manager with extensive experience in people management, operational efficiency, risk mitigation, and customer relationship management. I excel at leading high-performing teams, streamlining processes, and delivering strategic initiatives that boost productivity and profitability. I bring a strong track record in compliance, client relationship building, and cross-functional collaboration in fast-paced environments. My background spans Insurance, IT services, and customer support, where I’ve strengthened client satisfaction, automated workflows, and built scalable training programs.

Avie Suba

Project Manager, Studio Manager, Online Trainer, +2

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Hi, I’m Avie Suba. I’m a dynamic and results-driven manager with extensive experience in people management, operational efficiency, risk mitigation, and customer relationship management. I excel at leading high-performing teams, streamlining processes, and delivering strategic initiatives that boost productivity and profitability. I bring a strong track record in compliance, client relationship building, and cross-functional collaboration in fast-paced environments. My background spans Insurance, IT services, and customer support, where I’ve strengthened client satisfaction, automated workflows, and built scalable training programs.…Hi, I’m Avie Suba. I’m a dynamic and results-driven manager with extensive experience in people management, operational efficiency, risk mitigation, and customer relationship management. I excel at leading high-performing teams, streamlining processes, and delivering strategic initiatives that boost productivity and profitability. I bring a strong track record in compliance, client relationship building, and cross-functional collaboration in fast-paced environments. My background spans Insurance, IT services, and customer support, where I’ve strengthened client satisfaction, automated workflows, and built scalable training programs.

Available to hire

Hi, I’m Avie Suba. I’m a dynamic and results-driven manager with extensive experience in people management, operational efficiency, risk mitigation, and customer relationship management. I excel at leading high-performing teams, streamlining processes, and delivering strategic initiatives that boost productivity and profitability.

I bring a strong track record in compliance, client relationship building, and cross-functional collaboration in fast-paced environments. My background spans Insurance, IT services, and customer support, where I’ve strengthened client satisfaction, automated workflows, and built scalable training programs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Work Experience

Team Manager at AIG Singapore

October 1, 2024 - October 1, 2024

Led, coached, and developed a high-performing team, driving engagement and performance. Oversaw workforce planning, quality assurance, automation, reporting analytics, and process improvements to boost efficiency and effectiveness. Ensured regulatory compliance and proactive risk management to safeguard data integrity and operational security. Strengthened client relationships and implemented streamlined workflows, contributing to a 25% increase in task completion over six months.

Sales Manager at IOPEX Philippines

February 1, 2014 - February 1, 2014

Managed and motivated a team of 200+ sales representatives in an inbound technical support call center. Developed and executed strategic sales plans that increased revenue by 30% within six months. Conducted performance evaluations, coaching, and mentoring to improve team performance. Collaborated with Operations and Customer Support to streamline processes and enhance service delivery. Utilized CRM systems to track sales metrics, forecast trends, and improve client interactions.

Escalation Specialist at NCR Singapore

November 1, 2012 - November 1, 2012

Led the integration of the newly acquired Dell account, overseeing a team of 8 Service Level Coordinators. Managed end-to-end customer service operations, ensuring smooth resolution of escalated issues. Assigned technical tickets to engineers based on skillset and workload capacity, optimizing response efficiency.