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Hi, I'm Ashley Webster—a gaming industry professional with a track record in customer support, trust & safety, community coordination, and event management. I've helped major gaming companies cultivate VIP relationships and create engaging, safe player experiences. I'm adept at coordinating across teams, delivering high-quality support, and driving positive community engagement across multiple platforms and titles. I'm passionate about gaming and dedicated to fostering welcoming, fun environments for players.…Hi, I'm Ashley Webster—a gaming industry professional with a track record in customer support, trust & safety, community coordination, and event management. I've helped major gaming companies cultivate VIP relationships and create engaging, safe player experiences. I'm adept at coordinating across teams, delivering high-quality support, and driving positive community engagement across multiple platforms and titles. I'm passionate about gaming and dedicated to fostering welcoming, fun environments for players.

Ashley Webster

Community Manager, Social Media Manager, Game Developer, +2

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Hi, I'm Ashley Webster—a gaming industry professional with a track record in customer support, trust & safety, community coordination, and event management. I've helped major gaming companies cultivate VIP relationships and create engaging, safe player experiences. I'm adept at coordinating across teams, delivering high-quality support, and driving positive community engagement across multiple platforms and titles. I'm passionate about gaming and dedicated to fostering welcoming, fun environments for players.…Hi, I'm Ashley Webster—a gaming industry professional with a track record in customer support, trust & safety, community coordination, and event management. I've helped major gaming companies cultivate VIP relationships and create engaging, safe player experiences. I'm adept at coordinating across teams, delivering high-quality support, and driving positive community engagement across multiple platforms and titles. I'm passionate about gaming and dedicated to fostering welcoming, fun environments for players.

Available to hire

Hi, I’m Ashley Webster—a gaming industry professional with a track record in customer support, trust & safety, community coordination, and event management. I’ve helped major gaming companies cultivate VIP relationships and create engaging, safe player experiences.

I’m adept at coordinating across teams, delivering high-quality support, and driving positive community engagement across multiple platforms and titles. I’m passionate about gaming and dedicated to fostering welcoming, fun environments for players.

Skills

Salesforce

CRM

Experience Level

Salesforce

Expert

CRM

Intermediate

Work Experience

Relationship Manager at 5CA

January 1, 2024 - January 1, 2025

Contracted by a major gaming company to support and maintain relationships with VIP players; cultivated player loyalty through personalized engagement, particularly within football-focused communities; resolved inquiries efficiently to ensure a positive, consistent gaming experience; provided peer support and mentorship, contributing to team focus, morale, and productivity; served as a dependable internal resource, promoting smooth workflow and project progression.

Trust and Safety Content Moderator at Activus Connect

August 1, 2022 - September 1, 2023

Contracted by a major gaming company to ensure compliance with content and community guidelines; evaluated and moderated user generated content to maintain safe and high-quality player interactions; identified and escalated potential safety or security issues to specialized departments; assisted with international training initiatives to enhance global moderation consistency; led wellness meetings to encourage a supportive and mentally healthy work culture.

Tournament Organizer at Esports Arena

January 1, 2022 - September 1, 2022

Planned, coordinated, and executed tournaments for titles including Smash Bros. Melee and Ultimate, Apex Legends, Valorant, Fortnite, and PUBG; managed logistics, promotions, event execution, and post-event evaluations; oversaw daily venue operations, including opening and closing duties; delivered top tier customer service and provided onsite technical troubleshooting; ensured seamless, enjoyable player experiences through strong communication and problem solving.

Community Coordinator at Volt

March 1, 2021 - July 1, 2021

Supported the Activision Ambassador Program, managing discussions and engagement on Discord; provided coaching and feedback to community members to encourage positive participation; managed VIP social media cases through Salesforce, ensuring prompt and high-quality support.

Social media agent at Volt

July 1, 2020 - March 1, 2021

Contracted by a major gaming company to handle customer service and troubleshooting for Activision titles via social media; resolved player concerns efficiently using Salesforce, ensuring consistent satisfaction and brand integrity; led focus groups to collect insights and refine social media support strategies; maintained strong communication with both players and internal team.