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I am a CX, Training, Ops & People Strategy Leader with over 15 years of experience across telecom, retail, and digital sectors. I've helped build ₹50Cr+ revenue engines, trained thousands of professionals, and led national operations for a top consumer network in India. I excel at integrating customer experience, training ecosystems, and operational clarity to drive scalable growth quickly and efficiently. Whether it's launching D2C delivery models, digitizing training at scale, or crafting content strategies that truly convert, I bring a unique blend of empathy, execution, and system design that drives growth for both businesses and people. I’m passionate about navigating complexity, aligning teams, and delivering measurable outcomes fast.…I am a CX, Training, Ops & People Strategy Leader with over 15 years of experience across telecom, retail, and digital sectors. I've helped build ₹50Cr+ revenue engines, trained thousands of professionals, and led national operations for a top consumer network in India. I excel at integrating customer experience, training ecosystems, and operational clarity to drive scalable growth quickly and efficiently. Whether it's launching D2C delivery models, digitizing training at scale, or crafting content strategies that truly convert, I bring a unique blend of empathy, execution, and system design that drives growth for both businesses and people. I’m passionate about navigating complexity, aligning teams, and delivering measurable outcomes fast.

Ayushruta Bharali

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I am a CX, Training, Ops & People Strategy Leader with over 15 years of experience across telecom, retail, and digital sectors. I've helped build ₹50Cr+ revenue engines, trained thousands of professionals, and led national operations for a top consumer network in India. I excel at integrating customer experience, training ecosystems, and operational clarity to drive scalable growth quickly and efficiently. Whether it's launching D2C delivery models, digitizing training at scale, or crafting content strategies that truly convert, I bring a unique blend of empathy, execution, and system design that drives growth for both businesses and people. I’m passionate about navigating complexity, aligning teams, and delivering measurable outcomes fast.…I am a CX, Training, Ops & People Strategy Leader with over 15 years of experience across telecom, retail, and digital sectors. I've helped build ₹50Cr+ revenue engines, trained thousands of professionals, and led national operations for a top consumer network in India. I excel at integrating customer experience, training ecosystems, and operational clarity to drive scalable growth quickly and efficiently. Whether it's launching D2C delivery models, digitizing training at scale, or crafting content strategies that truly convert, I bring a unique blend of empathy, execution, and system design that drives growth for both businesses and people. I’m passionate about navigating complexity, aligning teams, and delivering measurable outcomes fast.

Available to hire

I am a CX, Training, Ops & People Strategy Leader with over 15 years of experience across telecom, retail, and digital sectors. I’ve helped build ₹50Cr+ revenue engines, trained thousands of professionals, and led national operations for a top consumer network in India. I excel at integrating customer experience, training ecosystems, and operational clarity to drive scalable growth quickly and efficiently.

Whether it’s launching D2C delivery models, digitizing training at scale, or crafting content strategies that truly convert, I bring a unique blend of empathy, execution, and system design that drives growth for both businesses and people. I’m passionate about navigating complexity, aligning teams, and delivering measurable outcomes fast.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Fluent

Assamese

Fluent

Work Experience

National Operations Manager - CX & Revenue Ops at Reliance Retail (Jio D2C)

November 30, 2022 - July 21, 2025

Led D2C delivery operations across 1,800+ stores; managed execution with 2,000+ frontline & backend teams. Delivered ₹50Cr+ in revenue via home delivery and catalog-based product model. Reduced customer turnaround times by reengineering operational workflows.

National Operations Manager - FTTH Growth & Experience at Reliance Retail (Jio Fiber)

July 31, 2021 - July 21, 2025

Led nationwide Jio Fiber acquisition operations, increasing sales 11-13% quarter on quarter. Developed CX playbooks to optimize NPS and reduce customer churn.

Content Strategy & Business Development Consultant at Freelance

October 31, 2019 - July 21, 2025

Designed training systems, onboarding frameworks, and hiring playbooks for 5+ startups. Increased client acquisition by 23-25% through workflow revamps. Clients included Aasaanjobs, Fishtales Marine, N2N Consultant, Relishh Foods, ACube Pioneers.

Lead - Content & Communication (CX Enablement) at Vodafone India

August 31, 2015 - July 21, 2025

Designed FTR-focused training modules; improved resolution rates by 9% and data sales by 17%. Owned LMS and internal communications for 1,500+ service employees.

Regional Training Lead - Retail Services at Vodafone India

June 30, 2011 - July 21, 2025

Trained 7,000+ retail staff across multiple states; implemented KPI-linked assessments. Ensured training consistency across fast-scaling telecom retail presence.

Customer Engagement Executive at HSBC HDPI

March 31, 2008 - July 21, 2025

Managed outbound collections and complex escalations; mentored new hires.

CX & Content Strategy Consultant at Hiring Hippo (Freelance)

January 1, 2023 - Present

Boosted brand reach by 35% through social and content strategy. Created SEO-rich content with 5.5% conversion rate; co-designed lead funnels with CEO.