Azar Akbar Karaj

Provided after-sales service support, handled customer requests, and followed detailed task checklists to ensure accurate completion and documentation. Tracked customer issues through the service workflow and maintained organized records for reliability and follow-up.

Managed customer follow-ups from quotation through payment and shipment, researched relevant information, and supported customer retention. Registered and tracked customer requests in CRM, coordinated cargo and shipment processes, and handled pricing/shipping information for imported products.

Supported sales and service activities, including work related to profitability and recruitment objectives. Researched initial representatives and staffing needs, coordinated service documentation, and prepared weekly performance reports. Improved process tracking through organized reporting and supported task follow-up for timely completion.