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I am a dedicated and results-driven senior manager with extensive experience in project and program management, delivering digital transformation, fintech, telecoms, and media solutions across the Asia-Pacific region. I excel at leading cross-functional teams, shaping strategy with Sales and Product teams, and ensuring high-quality delivery for complex, multi-stakeholder programs. I’m passionate about building strong customer relationships, driving value for clients, and enabling teams to perform at their best. Throughout my career I’ve managed PMOs, stakeholder governance, and multi-country programs, coordinating with vendors, partners, and internal teams to meet ambitious timelines and budgets. I thrive in fast-paced environments, adapt to changing priorities, and communicate clearly with customers at senior levels to guide outcomes that maximize satisfaction and business impact.…I am a dedicated and results-driven senior manager with extensive experience in project and program management, delivering digital transformation, fintech, telecoms, and media solutions across the Asia-Pacific region. I excel at leading cross-functional teams, shaping strategy with Sales and Product teams, and ensuring high-quality delivery for complex, multi-stakeholder programs. I’m passionate about building strong customer relationships, driving value for clients, and enabling teams to perform at their best. Throughout my career I’ve managed PMOs, stakeholder governance, and multi-country programs, coordinating with vendors, partners, and internal teams to meet ambitious timelines and budgets. I thrive in fast-paced environments, adapt to changing priorities, and communicate clearly with customers at senior levels to guide outcomes that maximize satisfaction and business impact.

Azhar bin Abdul Aziz

Project Manager, Product Designer, Web Designer, +3

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I am a dedicated and results-driven senior manager with extensive experience in project and program management, delivering digital transformation, fintech, telecoms, and media solutions across the Asia-Pacific region. I excel at leading cross-functional teams, shaping strategy with Sales and Product teams, and ensuring high-quality delivery for complex, multi-stakeholder programs. I’m passionate about building strong customer relationships, driving value for clients, and enabling teams to perform at their best. Throughout my career I’ve managed PMOs, stakeholder governance, and multi-country programs, coordinating with vendors, partners, and internal teams to meet ambitious timelines and budgets. I thrive in fast-paced environments, adapt to changing priorities, and communicate clearly with customers at senior levels to guide outcomes that maximize satisfaction and business impact.…I am a dedicated and results-driven senior manager with extensive experience in project and program management, delivering digital transformation, fintech, telecoms, and media solutions across the Asia-Pacific region. I excel at leading cross-functional teams, shaping strategy with Sales and Product teams, and ensuring high-quality delivery for complex, multi-stakeholder programs. I’m passionate about building strong customer relationships, driving value for clients, and enabling teams to perform at their best. Throughout my career I’ve managed PMOs, stakeholder governance, and multi-country programs, coordinating with vendors, partners, and internal teams to meet ambitious timelines and budgets. I thrive in fast-paced environments, adapt to changing priorities, and communicate clearly with customers at senior levels to guide outcomes that maximize satisfaction and business impact.

Available to hire

I am a dedicated and results-driven senior manager with extensive experience in project and program management, delivering digital transformation, fintech, telecoms, and media solutions across the Asia-Pacific region. I excel at leading cross-functional teams, shaping strategy with Sales and Product teams, and ensuring high-quality delivery for complex, multi-stakeholder programs. I’m passionate about building strong customer relationships, driving value for clients, and enabling teams to perform at their best.

Throughout my career I’ve managed PMOs, stakeholder governance, and multi-country programs, coordinating with vendors, partners, and internal teams to meet ambitious timelines and budgets. I thrive in fast-paced environments, adapt to changing priorities, and communicate clearly with customers at senior levels to guide outcomes that maximize satisfaction and business impact.

Skills

Jira

Salesforce

Experience Level

Jira

Expert

Salesforce

Expert

Language

English

Fluent

Work Experience

Senior Manager, Customer Experience and Success - APAC at Brightcove

May 1, 2019 - Present

Lead APAC customer experience and success for Platinum+ accounts; implement a robust VoC program, integrate CSAT and NPS with KPIs, and drive strategic decisions to improve customer touchpoints. Build and maintain account plans, drive renewals (≈90% quarterly), onboard customers to Beacon OTT, and provide white-glove, proactive service. Collaborate cross-functionally to ensure responsiveness and raise product enhancement requests; foster customer advocacy and value realization.

Program Manager - Contract E21 Project - HCP Portal at Roche

January 1, 2019 - April 1, 2019

Provide leadership for Wave 1 and Wave 2 Health Corporate Portal across 6 countries; define scope, milestones, and coordination with Product teams; manage governance, change management, financial control, and partner satisfaction; ensure delivery aligned with Roche delivery best practices.

Director, Digital Customer Experience Delivery at Capgemini

January 1, 2018 - January 1, 2019

Lead Digital Engagement delivery in SEA; manage program/project planning, milestones, resource coordination, and contractual compliance. Oversee Change Management and Quality requirements, direct 3rd-party vendors, and ensure on-time, on-budget delivery for multiple projects (e.g., MobileOne CMS, M1 Portal revamp, eShop).

Program Director at Accedo Broadband

July 1, 2017 - January 1, 2018

Program Management for APAC OTT and Pay TV engagements; provide product direction, define requirements, and coordinate multi-stream delivery (Design, Account Management, QA). Act as single point of contact for customer, supplier, and delivery teams; drive OTT/pay TV projects from initiation to closure.

Senior Manager, Technical Programs, Samsung Pay at SAMSUNG Asia Pte Ltd

November 1, 2015 - July 1, 2017

Leads Samsung Pay program across Singapore, Malaysia, Hong Kong, and Australia; liaises with card issuers and networks; provides product direction and milestones; coordinates with Marketing, Legal, CS, and Support; conducts daily bug scrums and ensures timely delivery and onboarding of new issuers.

Senior Project Manager, Avaya Professional Service APAC at AVAYA Pte Ltd

January 1, 2015 - June 1, 2015

Lead delivery of Contact Center Solutions, PABX, IVR, VM; coordinate with engineering, operations, and sales to maximize profitability and customer satisfaction; manage scope, risks, and stakeholder expectations across APAC.

Senior Manager, Professional Services, Business Planning and Practice (mCommerce) at SAP Asia Pte Ltd

August 1, 2006 - June 1, 2014

Managed mCommerce projects with internal/external stakeholders; built PMO and supporting operations; engaged with operators and partners; delivered on-time, within budget, ensuring quality and revenue growth; led cross-functional teams from requirements to UAT and final acceptance.

Senior Project Manager at LogicaCMG Global Telecom

January 1, 2004 - December 31, 2006

As part of the PMO, managed a team delivering software and integrations; coordinated with HQ to secure resources, ensured on-time, on-budget delivery, and identified new sales opportunities through effective requirement scoping and stakeholder management.

Project Manager at VOLUBILL SA

January 1, 2002 - December 31, 2004

Managed telecoms projects including service upgrades, third-party integrations, and post-implementation support; prepared service/support contracts; led a team of support engineers to meet SLA targets; acted as main client escalation point in APAC.