Available to hire
I focused on delivering short-form videos for social platforms like Instagram and TikTok. I specialize in CapCut editing, trend analysis, and tailoring content to digital audiences to drive views and interaction.
Beyond editing, I bring experience in multilingual content moderation, community engagement, and digital marketing support. I enjoy turning ideas into visually appealing stories, collaborating with teams, and helping build guidelines that keep communities safe and thriving.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Malay
Fluent
English
Advanced
Tamil
Intermediate
Tagalog
Intermediate
Telugu
Intermediate
Work Experience
Business Development Assistant at Mumtaz Generation
July 1, 2021 - February 28, 2022July 2021 - February 2022: Managed brands social media platforms and responded to audience inquiries and customer feedback. Created engaging marketing content and copywriting to improve online engagement. Produced marketing visuals through videography and photography. Monitored social media trends and audience engagement to support marketing strategies.
Customer Service at Transcosmos Malaysia
March 1, 2022 - August 31, 2023March 2022 - August 2023: Provided B2C and B2B customer support through digital channels while maintaining high service standards. Handled customer inquiries related to account verification, refunds, payment issues, and platform usage. Conducted KYC and CDD verification processes to ensure compliance with AML regulations. Managed customer escalations and collaborated with internal teams to resolve complex cases. Processed refunds and compensation requests while maintaining strong accuracy and compliance standards.
Content Moderator at Teleperformance Malaysia
March 1, 2022 - August 1, 2023Moderated multilingual content across Malay, English, Tamil, and Telugu; investigated and resolved platform-related reports; monitored digital trends to improve moderation accuracy and platform safety; provided user support for digital content creation tools including CapCut; assisted users with templates, video exports, editing features, and account access.
Customer Service at Transcosmos Malaysia
July 1, 2021 - February 1, 2022Provided B2C and B2B customer support through digital channels while maintaining high service standards. Handled inquiries related to account verification, refunds, payment issues, and platform usage. Conducted KYC and CDD verification processes to ensure AML compliance. Managed customer escalations and collaborated with internal teams to resolve complex cases. Processed refund and compensation requests with accuracy and compliance.
Education
Bachelor in Management & Entrepreneurship at University Kuala Lumpur Business School
May 1, 2016 - June 30, 2017Foundation in Business at University of Islamic Melaka
January 11, 2030 - June 11, 2026Bachelor in Management & Entrepreneurship at University of Kuala Lumpur Business School
January 11, 2030 - June 11, 2026Foundation in Business at University of Islamic Melaka
January 11, 2030 - June 11, 2026Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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