Available to hire
I am a psychologist and youth engagement facilitator with a passion for building inclusive, memorable experiences for families. I have supported learners and guests across multilingual contexts aboard international cruises and in education settings, fostering community through creative activities, coaching, and empathetic communication.
I am fluent in Spanish, English, Italian, and Portuguese, and I bring empathy, adaptability, and collaborative spirit to new roles. I enjoy mentoring colleagues, delivering engaging sessions, and designing programs that promote resilience, well-being, and meaningful connections.
Experience Level
Language
Spanish; Castilian
Fluent
English
Fluent
Italian
Fluent
Portuguese
Fluent
Work Experience
Customer Service Agent at Teleperformance
November 1, 2022 - November 1, 2022Provided customer support to U.S. and Canadian clients via chats and calls; achieved consistently high satisfaction; mentored colleagues in communication best practices, call flow, and active listening; contributed to coaching techniques that improved client interactions; supported a leading global technology brand.
Art Therapy Professor at Asociación Codo a Codo
May 1, 2022 - May 1, 2022Taught art therapy and creative activities to diverse groups; supported social-emotional development; helped design inclusive classroom experiences and collaborative projects.
Caregiver for Elderly at Fundación La Manuelita
November 1, 2022 - November 1, 2022Provided compassionate care to elderly residents; supported daily living activities, well-being, and social engagement.
Cultures of Peace Teacher at Colegio Augusto Fernández
June 1, 2023 - June 1, 2023Led the Cultures of Peace program, fostering intercultural understanding and social values among students.
Youth Staff at MSC Cruises
June 1, 2025 - June 1, 2025Hosted activities in four languages for kids and parents; organized group games and workshops; ensured a safe, inclusive environment for ages 3–17; fostered community engagement and memorable guest experiences.
Operations Customer Expert at Teleperformance
October 1, 2025 - October 1, 2025Supported U.S. and Canadian clients; achieved consistently high satisfaction in chats and voice interactions; mentored colleagues in communication best practices, call flow, and active listening; shared coaching techniques and contributed to community engagement initiatives.
Education
Bachelor in Psychology at Pontificia Universidad Javeriana
September 1, 2023 - October 28, 2025Qualifications
First Aid / CPR / AED Certificate
January 1, 2023 - October 28, 2025STCW Basic Safety Training
January 1, 2023 - October 28, 2025Industry Experience
Education, Media & Entertainment, Travel & Hospitality, Professional Services, Healthcare
Experience Level
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