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I am an IT support professional with 2+ years of experience delivering high-quality customer support, troubleshooting, and issue resolution. I have hands-on experience configuring Oracle Siebel CRM, Jira, Github, and DB2 databases, and I quickly adapt to new customer service technologies and systems. I hold a Bachelor of Technology in Computer Science and have completed IBM SkillsBuild certificates in Effective Communication, Interpersonal Skills, and Collaboration. I am seeking an opportunity to apply my technical and service-oriented skills to support customers and contribute to positive service experiences.…I am an IT support professional with 2+ years of experience delivering high-quality customer support, troubleshooting, and issue resolution. I have hands-on experience configuring Oracle Siebel CRM, Jira, Github, and DB2 databases, and I quickly adapt to new customer service technologies and systems. I hold a Bachelor of Technology in Computer Science and have completed IBM SkillsBuild certificates in Effective Communication, Interpersonal Skills, and Collaboration. I am seeking an opportunity to apply my technical and service-oriented skills to support customers and contribute to positive service experiences.

Anusha Naraharisetti

Data Analyst, Web Developer, Back-End Developer, +1

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I am an IT support professional with 2+ years of experience delivering high-quality customer support, troubleshooting, and issue resolution. I have hands-on experience configuring Oracle Siebel CRM, Jira, Github, and DB2 databases, and I quickly adapt to new customer service technologies and systems. I hold a Bachelor of Technology in Computer Science and have completed IBM SkillsBuild certificates in Effective Communication, Interpersonal Skills, and Collaboration. I am seeking an opportunity to apply my technical and service-oriented skills to support customers and contribute to positive service experiences.…I am an IT support professional with 2+ years of experience delivering high-quality customer support, troubleshooting, and issue resolution. I have hands-on experience configuring Oracle Siebel CRM, Jira, Github, and DB2 databases, and I quickly adapt to new customer service technologies and systems. I hold a Bachelor of Technology in Computer Science and have completed IBM SkillsBuild certificates in Effective Communication, Interpersonal Skills, and Collaboration. I am seeking an opportunity to apply my technical and service-oriented skills to support customers and contribute to positive service experiences.

Available to hire

I am an IT support professional with 2+ years of experience delivering high-quality customer support, troubleshooting, and issue resolution. I have hands-on experience configuring Oracle Siebel CRM, Jira, Github, and DB2 databases, and I quickly adapt to new customer service technologies and systems.

I hold a Bachelor of Technology in Computer Science and have completed IBM SkillsBuild certificates in Effective Communication, Interpersonal Skills, and Collaboration. I am seeking an opportunity to apply my technical and service-oriented skills to support customers and contribute to positive service experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Support Tier 1 Representative at Rubiks IT Consulting Private Limited

March 1, 2022 - March 1, 2022

Responded to calls and emails from Tally (accounting software) customers, handling 80+ interactions daily. Provided on-call support for basic inquiries and L1 troubleshooting, resolving about 75% of issues on first contact. Escalated complex issues to L2/L3 teams and coordinated with internal groups to ensure timely resolution, reducing total resolution time by 25%. Followed up on critical issues with customers and management, delivering regular status updates and collecting feedback to improve service. Assisted in administrative tasks by preparing reports and dashboards on customer queries and team performance for management review.

Siebel Developer at IBM India Private Limited

June 1, 2011 - June 1, 2011

Involved in enhancements of Small Groups, Services and Individual Applications for the Siebel healthcare vertical. Configured applets and business components using Siebel development and e-script. Analyzed business requirements and prepared technical design documents. Participated in Agile sprint ceremonies and contributed to iterative development. Customized existing reports using Actuate Reporting tools to meet business needs.