Hi, I’m Jazy Barquin. I’m a customer support and onboarding professional with a background in hospitality and digital content creation.

About

Hi, I’m Jazy Barquin. I’m a customer support and onboarding professional with a background in hospitality and digital content creation. I assist Airbnb hosts and guests by addressing inquiries, resolving issues, and ensuring a seamless experience, turning every interaction into a positive one. I aim to foster trust and satisfaction and make stays memorable for both hosts and guests.

As a Digital Content Creator specialized in annotation for Meta, I enhance digital content with informative and engaging annotations, adding interactive elements to multimedia content to help users understand and navigate more easily. I focus on accessibility and clear context to reach diverse audiences and improve overall user experience.

  • 4 years' experience
  • Joined October 2025

Industry experience

  • Travel & Hospitality
  • Financial Services
  • Professional Services
  • Media & Entertainment
  • Software & Internet

Work experience· 4 roles

Business Onboarding Associate · MaytronicsSep 2025 – Oct 2025 · 2 mos

Onboarding Associate responsible for ensuring a smooth transition for new clients as they begin their relationship with the company; manages onboarding process, training, sets up accounts, verifies documentation, and ensures compliance; coordinates with internal teams and collects client feedback to improve onboarding.

Advisor (Email Support) · Concentrix (Ayala)Jan 2022 – Oct 2025 · 3 yrs 10 mos

Specialized in email support for a financial account; handled inquiries, resolved issues, and guided customers on account management; provided guidance on app features and ensured compliance with policies to enable informed decisions and smooth experiences.

Technical Support Analyst · AloricaMay 2021 – Oct 2025 · 4 yrs 6 mos

Assisted customers in navigating app features, troubleshooting technical issues related to trading platforms and financial transactions; provided guidance on platform use and resolved account-specific issues; ensured compliance with regulations.

Customer Service Representative · TeleperformanceJan 2021 – Oct 2025 · 4 yrs 10 mos

Education

Elementary School · Francisco Benitez Elementary School2006 – 2012
High School · La Concordia College2010 – 2017
Bachelor's Degree · Far Eastern University2010 – 2019

Certifications and awards

EF SET English Certificate2024 – 2025

C2 Proficient

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