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I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.…I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.

Batuhan Ünver

Digital Marketer, Growth Marketer, Marketing Strategist, +2

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I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.…I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.

Available to hire

I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Turkish

Fluent

English

Advanced

Dutch

Intermediate

Work Experience

Warehouse Manager at Osmanli Group

January 1, 2018 - January 1, 2020

Managed warehousing operations, inventory control, and logistics; led cross-functional teams; improved fulfillment metrics.

Customer Success at NZR Group

January 1, 2020 - January 1, 2024

Built and scaled client success processes; improved onboarding and retention; collaborated with product, marketing, and sales teams.

Sales / Customer Specialist at Clinic Haus

January 1, 2024 - January 1, 2024

Managed B2B/B2C sales and client relations; multilingual customer support; leveraged CRM (Salesforce, HubSpot) to drive retention; upselling and cross-selling.

Customer Specialist Representative at CX Fort

January 1, 2024 - January 1, 2025

Handled client conversations and account management; maintained multilingual support and CRM-driven retention across the region.