I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.

Batuhan Ünver

I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.

Available to hire

I’ve worked closely with product, support, and growth teams, which means I don’t create content in isolation. I translate complex product features into clear, value-driven messaging that actually helps users adopt, understand, and trust the product. My background in customer-facing roles gives me a deep understanding of real user pain points, objections, and questions—so the content I lead is grounded in reality, not assumptions.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Turkish
Fluent
English
Advanced
Dutch
Intermediate

Work Experience

Warehouse Manager at Osmanli Group
January 1, 2018 - January 1, 2020
Managed warehousing operations, inventory control, and logistics; led cross-functional teams; improved fulfillment metrics.
Customer Success at NZR Group
January 1, 2020 - January 1, 2024
Built and scaled client success processes; improved onboarding and retention; collaborated with product, marketing, and sales teams.
Sales / Customer Specialist at Clinic Haus
January 1, 2024 - January 1, 2024
Managed B2B/B2C sales and client relations; multilingual customer support; leveraged CRM (Salesforce, HubSpot) to drive retention; upselling and cross-selling.
Customer Specialist Representative at CX Fort
January 1, 2024 - January 1, 2025
Handled client conversations and account management; maintained multilingual support and CRM-driven retention across the region.

Education

Add your educational history here.

Qualifications

Google Data Analytics
November 1, 2025 - November 1, 2025
Successful Negotiation: Essential Strategies and Skills
October 1, 2025 - November 1, 2025
Meta Digital Marketing
October 1, 2025 - October 1, 2025
University of Michigan Negotiation
October 1, 2025 - November 1, 2025
HubSpot Business Writing
October 1, 2025 - November 1, 2025

Industry Experience

Professional Services, Software & Internet, Media & Entertainment, Retail