BH

Ben Hawken

Available to hire

I built and operated the communications strategy for Microsoft 365 engineering for 11 years, including the creation of The Shiproom, a cross-channel marketing platform that earned 15M+ views per year and helped slash…

About

I built and operated the communications strategy for Microsoft 365 engineering for 11 years, including the creation of The Shiproom, a cross-channel marketing platform that earned 15M+ views per year and helped slash lead acquisition costs by 86% and CPC by 99%. I bring deep expertise in cybersecurity, AI, and mobility.

I’ve grown a senior executive’s social media footprint by 460%, reaching the top 2% of LinkedIn engagement worldwide, and most recently developed enterprise AI communications for GitHub Copilot—now the world’s most widely adopted AI development tool. I specialize in using AI-powered tools to enable small teams to produce and distribute high-quality content strategy, video, and copy at scale.

  • 18 years' experience
  • Joined April 2026

Industry experience

  • Software & Internet
  • Professional Services
  • Media & Entertainment

Work experience· 7 roles

Executive Director of Communications Strategy · FractalCommsAug 2025 – Present · 1 yr 4 mos

Provide strategic communications consulting for technology companies and service organizations, delivering integrated marketing, brand strategy, AI-powered storytelling, and fractional communications leadership across multiple client verticals. Develop scalable creative production engines for modular copy, video, and creative assets across channels. Design data-driven brand identity, market positioning, and customer sentiment strategies informed by audience telemetry. Offer fractional chief communications officer services, governance, and executive visibility programs. Lead end-to-end creative strategy from positioning and messaging through execution, vendor management, and performance measurement.

Creative Marketing Director · GitHubJun 2022 – Aug 2025 · 3 yrs 3 mos

Senior leader on the Brand Marketing team responsible for enterprise storytelling targeting developers and technical leadership, with primary focus on GitHub Copilot. Built multi-channel content narratives by synthesizing developer community feedback data to drive go-to-market and product storytelling. Produced a social-first video series and oversaw security/threat intel coverage. Led a cyber security training program for 45,000 reps and expanded AI productivity/efficiency tooling and adoption across enterprise teams.

Head of Qualtrics Studios · QualtricsMar 2021 – Jun 2022 · 1 yr 4 mos

Founded and built Qualtrics Studios from the ground up—an in-house creative service delivering integrated content across digital, social, product, thought leadership, executive communications, video, events, and more. Created Irreverent, a branded entertainment series hosted by a comedian, and drove a 60% contribution to sales pipeline through quarterly webinars and thought leadership content. Reduced creative project turnaround by 40% and video production costs by 22% through disciplined process design and vendor management.

Director of Communications · MicrosoftNov 2012 – Mar 2021 · 8 yrs 5 mos
Marketing Communications Manager · MicrosoftNov 2010 – Nov 2012 · 2 yrs 1 mo
PR Director · Samsung & NFL Hall of FameJan 2007 – Dec 2007 · 1 yr
PR Director · HitTail (proto-SEO tool)Jan 2006 – Dec 2006 · 1 yr

Education

M.S. · Syria University2030 – 2026
B.S. · Washington State University2030 – 2026

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