Benjamin Nussbaumer

Assistant Store Manager / Customer Experience Manager at Dan Murphy’s, Albury

Managed customer experience and store operations; rolled out online ordering and onboarding processes; upskilled and coached team; collaborated with store leadership to drive KPIs; led safety initiatives and rostering; oversaw online demand and safety procedures across channels.

Night Fill/Replenishment Manager Relief at Woolworths, Thurgoona

Coached team to achieve carton rate targets; led nightly tidy and fill routines; managed up to 25 team members.

Grocery Manager at Woolworths, Thurgoona

Managed Grocery and Night Fill/Replenishment departments; led a team of ~35 with two ADM peers; drove inventory and merchandising standards and processes.

Duty Manager/Leading the Store at Woolworths, Thurgoona

Led 9 departments across day/night trades; oversaw multi-department operations and safety/compliance.

Fresh Combined Manager at Woolworths, Thurgoona

Managed Deli, Seafood, Bakery and related departments; oversaw stock planning, production, and quality/safety procedures.

Customer Service Manager at Woolworths, Thurgoona

Led Front End operations across multiple registers; drove customer engagement and service standards; mentored up to 45 staff.

Customer Service Manager Relief at Woolworths, Thurgoona

Led Front End team to improve customer experience; ensured efficient register flow and service delivery.

Assistant Customer Service Manager at Woolworths, Thurgoona

Supported Front-End Manager with daily operations and goals; contributed to store performance.

Duty Manager at Woolworths, Thurgoona

Supported night teams with trade closing procedures and store security.

Customer Service Supervisor at Woolworths, Thurgoona

Managed cleaning, replenishment tasks and night lockup; supervised up to 10 team members.

Produce Associate at Woolworths, Thurgoona

Responsible for receiving and stocking, fruit/veg prep and area cleanliness.

Service Cashier at Woolworths, Thurgoona

Cash handling, customer service and trolley/basket management.

Playtester at Sanpo/Rezor

Tested Wombattle gameplay and provided feedback to developers.

Playtester at Tallboys

Militsioner Playtest feedback provision.

Coop Tester at Frozen District

Co-Op Multiplayer testing for House Flipper 2.

Flight Tester at 343 Industries

Tested Campaign Coop and Mission Replay features in Campaign Flight Build.

Bug Tester at Supersonic Studios

Gave feedback on bugs and issues with builds; beta testing for Marts 5-14.