Social Media Moderator at Recon Labs

In this role, I monitored and moderated online communities while ensuring brand safety, engaging with users, and analyzing interactions to create strategic insights.

Community Mod at Banax-BX

I facilitated communication between users and the brand, curated content, and promoted community engagement through organized activities and campaigns.

Community Lead at Recon Labs

Created and scheduled daily posts across social media channels, ensuring brand messaging was consistent and on-point. Engaged with followers, responded to comments, and resolved issues promptly. Developed strategies to increase engagement, followers, and brand visibility. Assisted in planning and executing social media campaigns for product launches, promotions, and seasonal content. Monitored and moderated user interactions across Telegram, Discord social media platforms, ensuring all content adhered to community guidelines. Responded to customer inquiries, complaints, and feedback in a professional and timely manner. Collaborated with content creators and social media managers to develop engaging, on-brand content. Managed live chats and real-time engagement during events, maintaining positive user experiences. Reported daily analytics on user engagement, complaints, and resolved issues to improve strategies.