Social Media Customer Expert – Community Management at TP / Majorel

Managed social media interactions across multiple platforms, ensuring consistent brand voice and a positive online presence. Handled user inquiries and feedback with professionalism and empathy while adhering to KPI targets across digital touchpoints. Trained and evaluated AI models by reviewing large volumes of social media content to improve response accuracy and alignment with content strategy guidelines. Used social media analytics and AI-driven tools to improve efficiency in content review and audience engagement processes, collaborating with the social media team to streamline moderation workflows.