I've launched a variety of software in my career including video games, mobile applications and desktop websites. While working to launch these different products I've been a part of a team as a tester and in some roles I've been a QA lead/manager and oversaw the QA life cycle. I have extensive knowledge of the SDLC from the planning stages to post release and beyond. My goal is to ensure a proper release with whatever product I'm working on!

Blair Giles

I've launched a variety of software in my career including video games, mobile applications and desktop websites. While working to launch these different products I've been a part of a team as a tester and in some roles I've been a QA lead/manager and oversaw the QA life cycle. I have extensive knowledge of the SDLC from the planning stages to post release and beyond. My goal is to ensure a proper release with whatever product I'm working on!

Available to hire

I’ve launched a variety of software in my career including video games, mobile applications and desktop websites. While working to launch these different products I’ve been a part of a team as a tester and in some roles I’ve been a QA lead/manager and oversaw the QA life cycle. I have extensive knowledge of the SDLC from the planning stages to post release and beyond. My goal is to ensure a proper release with whatever product I’m working on!

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Experience Level

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Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner

Work Experience

Central Accessibility Engineer at Meta
December 1, 2023 - December 1, 2025
Evaluated accessibility functionality for a suite of Meta products (Facebook, Instagram, WhatsApp, Messenger) across mobile/web to confirm WCAG compliance. Converted existing test cases into user flows using in-house automation tools. Gathered requirements and user flows to create test reviews requiring manual testing. Oversaw testing efforts and bandwidth for 3 QA vendor teams, reviewed and triaged incoming bugs, and used A/B experiments to dogfood new features against WCAG guidelines. Participated in weekly status syncs to track progress and remove blockers for test review completion.
Sr. Quality Assurance Engineer (Contracted) at Chipotle
June 1, 2023 - September 1, 2023
Supported Workday integration for Chipotle employees during its introduction. Tested using datasets including all Chipotle employees. Created and maintained manual test scripts in Qtest and performed end-to-end testing for enhancements delivered in bi-weekly sprints. Produced onboarding/training documentation for Workday and feature documentation in Confluence. Conducted knowledge transfer sessions, and used Rally to stand in as scrum lead for relevant meetings.
Sr. Quality Assurance Lead at Sony Interactive Music Studios
March 1, 2023 - June 1, 2023
Oversaw an outsourced QA team in India to support release of 2 AAA video game experiences available in Roblox and Fortnite. Led daily cross-platform manual testing across PC, iOS, Android, Xbox, Nintendo Switch, Steam Deck, and PlayStation. Managed and ran test cases and bug reporting using Jira/Confluence/Google Sheets/FIGMA/TestRail. Conducted internal and select public beta test sessions to collect feedback and collaborated with development and product management teams to translate requirements into user stories.
Software Development Engineer in Test (SDET) at Workday Inc
December 1, 2020 - January 1, 2023
Performed manual cross-platform testing for Workday HR website backend and frontend across Mac and Windows, covering new and existing features. Completed accessibility and localization testing using screen readers, keyboard testing, and color contrast checks; validated right-to-left and other foreign language/localization cases. Created and maintained QA documentation including test plans and test cases derived from product requirements, training documentation, bug reports, OKRs, and Confluence. Triaged issues in Jira and synchronized with development teams to prioritize features. Co-established release cycles with product management and led scrum ceremonies (daily scrum and bi-weekly retro) for assigned teams. Used GitHub to review/merge pull requests and to merge automation scripts into the master branch for automated testing.
Live Video Ops Coordinator (Contracted) at CBSi Interactive
July 1, 2020 - February 1, 2021
Validated performance of Live TV CBS stations and Video On Demand (VOD) content. Monitored outages and station status using AWS Cloud Services plus tools such as Syncback, Appium, Playwright, Conviva, and Touchstream. Reported station outages via Zendesk and tracked bugs in Jira from VOD manual testing cycles.
Quality Assurance Engineer (Contracted) at Snap Inc.
July 1, 2019 - June 1, 2020
Triaged incoming issues from public and internal users and assessed ticket patterns to improve application areas. Led QA for Android and iOS platform releases, including manual, functional, UAT, regression, and stress testing. Verified and released mass communication campaigns on daily/weekly/monthly cycles. Used TestRail, Jira, Confluence, Logcat, and Visual Studio to manage test cases, review bug tickets, and investigate device logs. Presented high-risk issue reports and testing results in scrum meetings and supported post-launch support for campaign releases.
Quality Assurance Lead at Left Field Labs
December 1, 2016 - April 1, 2019
Handled QA lead duties including managing QA timelines/bandwidth, ensuring QA is included in planning for new products/features, and representing QA in client meetings and internal syncs. Established an Agile/Scrum-based QA workflow and incorporated QA into Jira sprints. Oversaw two outsourced QA teams in Tokyo and Colorado, conducting weekly syncs and delivering status reports on progress and issues. Conducted manual testing across front-end/back-end for web, mobile, video games, AR, and VR using UAT, data, unit, UI, and performance testing. Performed accessibility and globalization testing to support additional languages and users with disabilities.
Quality Assurance Analyst at DIRECTV
August 1, 2016 - November 1, 2016
Continued QA responsibilities for OTT device testing during the rebrand, including manual, load, regression, performance, and stress testing for mobile streaming applications across mobile/desktop and OTT devices. Managed and reported bugs and test results using Jira and related tooling.
Quality Assurance Mobile Engineer at DIRECTV
October 1, 2014 - March 1, 2016
Oversaw testing for OTT devices during the ATT to DirecTV rebrand. Performed manual, load, regression, performance, and stress testing for mobile streaming applications across mobile/desktop and OTT devices. Used tools including QewAmico, Charles Proxy, HP Control Center, Jira, and Google Sheets to triage issues, manage test plans, and produce testing results. Prepared streaming applications for public release and assisted with post-launch support; collaborated with development to improve high-risk areas.

Education

Computer Science for Business Applications at University of Maryland: Eastern Shore
January 1, 2007 - January 1, 2013

Qualifications

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Industry Experience

Software & Internet, Gaming, Media & Entertainment, Professional Services