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I am a results-driven professional with experience in social media management, customer support, and team leadership. I’ve grown an online community from 600 to 10,500 followers through strategic content and engagement, and I have a proven track record of coordinating teams of up to 30 people in fast-paced environments. I’m passionate about animal welfare and enjoy hands-on involvement in shelter activities and fundraising. I combine digital skills with real-world impact and strive to proactively solve problems and improve processes. I’m proactive, adaptable, and collaborative, with strong communication skills and a commitment to delivering high-quality work. I value structured feedback and mentorship, and I’m dedicated to leveraging my experience to support social good through effective online presence and community engagement.…I am a results-driven professional with experience in social media management, customer support, and team leadership. I’ve grown an online community from 600 to 10,500 followers through strategic content and engagement, and I have a proven track record of coordinating teams of up to 30 people in fast-paced environments. I’m passionate about animal welfare and enjoy hands-on involvement in shelter activities and fundraising. I combine digital skills with real-world impact and strive to proactively solve problems and improve processes. I’m proactive, adaptable, and collaborative, with strong communication skills and a commitment to delivering high-quality work. I value structured feedback and mentorship, and I’m dedicated to leveraging my experience to support social good through effective online presence and community engagement.

Bianca Grace Wilkinson

Social Media Manager, Content Creator, Marketing Strategist, +2

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I am a results-driven professional with experience in social media management, customer support, and team leadership. I’ve grown an online community from 600 to 10,500 followers through strategic content and engagement, and I have a proven track record of coordinating teams of up to 30 people in fast-paced environments. I’m passionate about animal welfare and enjoy hands-on involvement in shelter activities and fundraising. I combine digital skills with real-world impact and strive to proactively solve problems and improve processes. I’m proactive, adaptable, and collaborative, with strong communication skills and a commitment to delivering high-quality work. I value structured feedback and mentorship, and I’m dedicated to leveraging my experience to support social good through effective online presence and community engagement.…I am a results-driven professional with experience in social media management, customer support, and team leadership. I’ve grown an online community from 600 to 10,500 followers through strategic content and engagement, and I have a proven track record of coordinating teams of up to 30 people in fast-paced environments. I’m passionate about animal welfare and enjoy hands-on involvement in shelter activities and fundraising. I combine digital skills with real-world impact and strive to proactively solve problems and improve processes. I’m proactive, adaptable, and collaborative, with strong communication skills and a commitment to delivering high-quality work. I value structured feedback and mentorship, and I’m dedicated to leveraging my experience to support social good through effective online presence and community engagement.

Available to hire

I am a results-driven professional with experience in social media management, customer support, and team leadership. I’ve grown an online community from 600 to 10,500 followers through strategic content and engagement, and I have a proven track record of coordinating teams of up to 30 people in fast-paced environments. I’m passionate about animal welfare and enjoy hands-on involvement in shelter activities and fundraising. I combine digital skills with real-world impact and strive to proactively solve problems and improve processes.

I’m proactive, adaptable, and collaborative, with strong communication skills and a commitment to delivering high-quality work. I value structured feedback and mentorship, and I’m dedicated to leveraging my experience to support social good through effective online presence and community engagement.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

German

Intermediate

Work Experience

Social Media and Fundraising Manager at Gut Aiderbichl

January 1, 2023 - Present

Grew Facebook community from 600 to 10,500 followers through content planning, audience engagement, and sponsored ads; Managed daily community interactions with consistent brand voice; Built partnerships with external companies for sponsorships and collaborations; Supported fundraising initiatives by increasing visibility and engagement across social platforms.

Occupational Health & Safety Responsible at Gut Aiderbichl

January 1, 2023 - Present

Supported Health & Safety inspectors by maintaining training records, documenting inspections, and monitoring expiration dates of mandatory medical examinations for staff.

Customer Adviser at eMAG Romania

January 1, 2023 - January 1, 2024

Managed customer inquiries and complaints across multiple channels; Resolved complex and escalated cases with customer-focused solutions; Trained and onboarded new support agents; Developed response templates to improve consistency and efficiency; Conducted quality checks and provided structured feedback.

Team Leader at Flink Germany

January 1, 2022 - January 1, 2023

Managed daily operations for a team of 20-30 employees in a fast-paced delivery environment; Supervised order picking and ensured fulfillment accuracy; Optimized rider coordination to maintain fast delivery times; Oversaw inventory management and fleet maintenance; Trained new employees and provided ongoing feedback; Prepared daily attendance and reports; Covered operational roles during understaffing to ensure continuity.

Customer Support Expert at eMAG Romania

January 1, 2019 - January 1, 2022

Managed customer support and complaints via phone and email; Independently handled complex cases requiring advanced problem solving; Maintained high-quality customer service and provided advanced troubleshooting and escalated case resolution.