Bianca Grace Wilkinson
I am a results-driven professional with experience in social media management, customer support, and team leadership.
About
I am a results-driven professional with experience in social media management, customer support, and team leadership. I’ve grown an online community from 600 to 10,500 followers through strategic content and engagement, and I have a proven track record of coordinating teams of up to 30 people in fast-paced environments. I’m passionate about animal welfare and enjoy hands-on involvement in shelter activities and fundraising. I combine digital skills with real-world impact and strive to proactively solve problems and improve processes.
I’m proactive, adaptable, and collaborative, with strong communication skills and a commitment to delivering high-quality work. I value structured feedback and mentorship, and I’m dedicated to leveraging my experience to support social good through effective online presence and community engagement.
- 7 years' experience
- Joined May 2026
Skills· 1
Languages
- Romanian, Moldavian, MoldovanFluent
- EnglishFluent
- GermanIntermediate
Industry experience
- Media & Entertainment
- Non-Profit Organization
- Retail
- Software & Internet
- Professional Services
Work experience· 5 roles
Managed customer inquiries and complaints across multiple channels; Resolved complex and escalated cases with customer-focused solutions; Trained and onboarded new support agents; Developed response templates to improve consistency and efficiency; Conducted quality checks and provided structured feedback.
Supported Health & Safety inspectors by maintaining training records, documenting inspections, and monitoring expiration dates of mandatory medical examinations for staff.
Grew Facebook community from 600 to 10,500 followers through content planning, audience engagement, and sponsored ads; Managed daily community interactions with consistent brand voice; Built partnerships with external companies for sponsorships and collaborations; Supported fundraising initiatives by increasing visibility and engagement across social platforms.
Education
Certifications and awards
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