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Experienced training and customer support professional with a background in BPO and logistics. Skilled in managing training programs, creating learning materials, and handling customer inquiries via phone and email. Delivered virtual and onsite training sessions while supporting teams with clear, effective communication. Expanding skills in graphic design with a focus on illustration, infographics, posters, and vector artwork.…Experienced training and customer support professional with a background in BPO and logistics. Skilled in managing training programs, creating learning materials, and handling customer inquiries via phone and email. Delivered virtual and onsite training sessions while supporting teams with clear, effective communication. Expanding skills in graphic design with a focus on illustration, infographics, posters, and vector artwork.

BERT LIZADA

Graphic Designer, Designer, Content Creator, +5

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Experienced training and customer support professional with a background in BPO and logistics. Skilled in managing training programs, creating learning materials, and handling customer inquiries via phone and email. Delivered virtual and onsite training sessions while supporting teams with clear, effective communication. Expanding skills in graphic design with a focus on illustration, infographics, posters, and vector artwork.…Experienced training and customer support professional with a background in BPO and logistics. Skilled in managing training programs, creating learning materials, and handling customer inquiries via phone and email. Delivered virtual and onsite training sessions while supporting teams with clear, effective communication. Expanding skills in graphic design with a focus on illustration, infographics, posters, and vector artwork.

Available to hire

Experienced training and customer support professional with a background in BPO and logistics. Skilled in managing training programs, creating learning materials, and handling customer inquiries via phone and email.

Delivered virtual and onsite training sessions while supporting teams with clear, effective communication. Expanding skills in graphic design with a focus on illustration, infographics, posters, and vector artwork.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Virtual Assistant at My Freight Staff

January 1, 2023 - Present

Provide administrative and coordination support in a freight/logistics environment, including email and phone management, data entry and management, calendar coordination, and client communications. Supported onboarding and basic project coordination.

Freight Staff / Virtual Assistant at My Freight Staff

January 1, 2023 - Present

Handles email and phone management; project management assistance; meeting coordination for senior-level management; prepares training materials and presentations; conducts training sessions; ensures smooth communication and logistics.

Virtual Assistant / Trainer at My Freight Staff

January 1, 2019 - Present

Provides training facilitation and coaching, including creating training materials and managing data. Handles email and phone management and supports management through training sessions, quality assurance for trainees, and creation of presentation and infographic/graphic design outputs (posters and logos, where applicable). Manages data collection and storage, and contributes to training program execution and continuous improvement of learning resources.

Trainer at Concentrix

January 1, 2019 - October 1, 2023

Managed training programs, created learning materials, and handled customer inquiries via phone and email. Delivered virtual and on-site training sessions and supported teams with clear, effective communication. Involved in quality assurance for trainees and in coaching new hires.

Customer Service / Travel & Hospitality Support

January 1, 2018 - December 1, 2019

Assisted customers via phone, email, and chat. Managed tour booking, including amendments and cancellations, and supported upselling activities.

Trainer / Customer Care (Logistics) at Concentrix

January 1, 2018 - October 1, 2019

Handled shipment status and rerouting, and managed customer inquiries via email and phone. Served as project manager/meeting coordinator for senior-level management, executed training sessions for new hires, and provided coaching and quality assurance for trainees. Created training presentations, managed email communications, and produced data reports including data collection and storage.

Customer Care at Concentrix

January 1, 2018 - December 31, 2019

Handled shipment status and rerouting; managed email and phone communications; supported customer care operations and escalation handling.