BERT LIZADA

Available to hire

Experienced training and customer support professional with a background in BPO and logistics. Skilled in managing training programs, creating learning materials, and handling customer inquiries via phone and email.

About

Experienced training and customer support professional with a background in BPO and logistics. Skilled in managing training programs, creating learning materials, and handling customer inquiries via phone and email.

Delivered virtual and onsite training sessions while supporting teams with clear, effective communication. Expanding skills in graphic design with a focus on illustration, infographics, posters, and vector artwork.

  • 8 years' experience
  • Joined January 2026

Industry experience

  • Education
  • Professional Services
  • Media & Entertainment
  • Transportation & Logistics

Work experience· 7 roles

Virtual Assistant · My Freight StaffJan 2023 – Present · 3 yrs 11 mos

Provide administrative and coordination support in a freight/logistics environment, including email and phone management, data entry and management, calendar coordination, and client communications. Supported onboarding and basic project coordination.

Freight Staff / Virtual Assistant · My Freight StaffJan 2023 – Present · 3 yrs 11 mos

Handles email and phone management; project management assistance; meeting coordination for senior-level management; prepares training materials and presentations; conducts training sessions; ensures smooth communication and logistics.

Virtual Assistant / Trainer · My Freight StaffJan 2019 – Present · 7 yrs 11 mos

Provides training facilitation and coaching, including creating training materials and managing data. Handles email and phone management and supports management through training sessions, quality assurance for trainees, and creation of presentation and infographic/graphic design outputs (posters and logos, where applicable). Manages data collection and storage, and contributes to training program execution and continuous improvement of learning resources.

Trainer · ConcentrixJan 2019 – Oct 2023 · 4 yrs 10 mos
Customer Service / Travel & Hospitality SupportJan 2018 – Dec 2019 · 2 yrs
Trainer / Customer Care (Logistics) · ConcentrixJan 2018 – Oct 2019 · 1 yr 10 mos
Customer Care · ConcentrixJan 2018 – Dec 2019 · 2 yrs

Education

Bachelor of Science in Hotel and Restaurant Management · Far Eastern University2009 – 2013
Bachelor of Science in Hotel and Restaurant Management · Far Eastern University2009 – 2013
Bachelor of Science in Hotel and Restaurant Management · Far Eastern University2009 – 2013

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