Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Blossom Jonathan, a friendly and resourceful customer service professional who thrives in fast-paced, remote environments. I excel at multi-channel support (email, live chat, and social media), onboarding new clients, and turning inquiries into positive outcomes. I’m a collaborative team player who enjoys refining processes, maintaining organized client data in CRMs, and delivering calm, professional communication under pressure. I love learning new tools and sharing knowledge with colleagues to elevate the customer experience.…Hi, I’m Blossom Jonathan, a friendly and resourceful customer service professional who thrives in fast-paced, remote environments. I excel at multi-channel support (email, live chat, and social media), onboarding new clients, and turning inquiries into positive outcomes. I’m a collaborative team player who enjoys refining processes, maintaining organized client data in CRMs, and delivering calm, professional communication under pressure. I love learning new tools and sharing knowledge with colleagues to elevate the customer experience.

Blossom Jonathan

Content Creator, Social Media Manager, Content Producer, +2





Hi, I’m Blossom Jonathan, a friendly and resourceful customer service professional who thrives in fast-paced, remote environments. I excel at multi-channel support (email, live chat, and social media), onboarding new clients, and turning inquiries into positive outcomes. I’m a collaborative team player who enjoys refining processes, maintaining organized client data in CRMs, and delivering calm, professional communication under pressure. I love learning new tools and sharing knowledge with colleagues to elevate the customer experience.…Hi, I’m Blossom Jonathan, a friendly and resourceful customer service professional who thrives in fast-paced, remote environments. I excel at multi-channel support (email, live chat, and social media), onboarding new clients, and turning inquiries into positive outcomes. I’m a collaborative team player who enjoys refining processes, maintaining organized client data in CRMs, and delivering calm, professional communication under pressure. I love learning new tools and sharing knowledge with colleagues to elevate the customer experience.

Available to hire

Hi, I’m Blossom Jonathan, a friendly and resourceful customer service professional who thrives in fast-paced, remote environments. I excel at multi-channel support (email, live chat, and social media), onboarding new clients, and turning inquiries into positive outcomes.

I’m a collaborative team player who enjoys refining processes, maintaining organized client data in CRMs, and delivering calm, professional communication under pressure. I love learning new tools and sharing knowledge with colleagues to elevate the customer experience.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support Specialist at Town Media

May 31, 2025 - May 31, 2025

Delivered multi-channel support (email, live chat, and social media) to diverse global clients, ensuring timely resolution of inquiries. Assisted onboarding of new clients, guiding them through services, and responding to setup issues. Recorded customer issues and feedback to improve support processes. Handled client calls professionally, taking ownership of cases and ensuring clear communication throughout resolution. Recognized for professionalism and calm under pressure in a fast-paced, remote support environment. Supported administrative tasks and maintained organized client data in internal systems (CRM).

Customer Support Specialist at Story Town Media

February 28, 2025 - October 12, 2025

Delivered multichannel support including social media inquiries, helping maintain a responsive brand presence. Supported digital campaign tracking and tagged content for analytics purposes. Contributed to community engagement efforts through timely, friendly interactions. Maintained high standards of professionalism in a dynamic, remote-first setting.

Customer Support Specialist at Story Town Media

February 1, 2025 - October 12, 2025

Delivered multichannel support including social media inquiries, helping maintain a responsive brand presence; Supported digital campaign tracking and tagged content for analytics purposes; Contributed to community engagement efforts through timely, friendly interactions; Maintained high standards of professionalism in a dynamic, remote-first setting.

Customer Success Representative at Tax Holding Group (THG)

February 29, 2024 - October 12, 2025

Provided efficient, cross-channel support while tracking customer feedback for service improvement. Coordinated internal communications and supported digital initiatives alongside customer service.

Customer Success Representative at Tax Holding Group (THG)

February 1, 2024 - October 12, 2025

Provided efficient, cross-channel support while tracking customer feedback for service improvement; Coordinated internal communications and supported digital initiatives alongside customer service.

Client Service Specialist at Arise & Shine Group of Company

August 31, 2023 - October 12, 2025

Maintained positive client relationships, accurate documentation, and supported data reporting. Handled inquiries with a strong focus on user experience and client satisfaction.

Client Service Specialist at Arise & Shine Group of Company

August 1, 2023 - October 12, 2025

Maintained positive client relationships, accurate documentation, and supported data reporting; Handled inquiries with a strong focus on user experience and client satisfaction.

TikTok Content Creator at Freelance

January 1, 2022 - Present

Grew TikTok account organically from 0 to 13K followers through trend-driven, original short-form videos. Edited engaging, on-brand content using CapCut, Canva, and mobile editing tools. Analyzed performance metrics to inform posting strategy and optimize reach. Engaged with community comments and DMs to maintain active and positive engagement.

TikTok Content Creator Freelance at Self-Employed / Freelance

January 1, 2022 - Present

Grew TikTok account organically from 0 to 13K followers through trend-driven, original short-form videos; Edited engaging, on-brand content using CapCut, Canva, and mobile editing tools; Analyzed performance metrics to inform posting strategy and optimize reach; Engaged with community comments and DMs to maintain active and positive engagement.