Available to hire
Human-centered UX/UI design leader with 15+ years of experience delivering accessible, scalable, and user-focused digital solutions across enterprise platforms. Proven expertise in UX strategy, usability testing, design systems, and cross-functional collaboration. Adept at translating complex requirements into elegant, measurable solutions that align with user needs and business goals.
Experience Level
Language
English
Fluent
Work Experience
Enterprise UX Designer & Usability Strategist at Lumen Technologies (Formerly CenturyLink)
July 1, 2012 - November 1, 2023Led design for enterprise platforms serving millions of users in a highly regulated, data-driven environment. Drove year-over-year improvements by applying research and data-driven design, contributing to a 1.4%+ sales increase for 12 consecutive years. Optimized key user journeys to reduce friction, including an 18% annual improvement in order flow. Partnered with product owners, developers, and leadership to align design strategies with business objectives. Conducted 500+ in-person and 2,000+ remote usability studies, delivering actionable insights that shaped long-term product roadmaps. Created wireframes, prototypes, experience maps, and documentation for complex user flows and platform enhancements.
Senior UX Designer at EffectiveUI
July 1, 2007 - July 1, 2012Designed and tested first-generation mobile apps for clients including MTV, FedEx, National Geographic, Navy Federal Credit Union, and Sports Authority. Led full lifecycle UX for large-scale web and mobile applications across multiple industries. Developed usability testing protocols and presented actionable findings to clients and internal teams. Created wireframes, interactive prototypes, journey maps, and user flows to guide development. Ensured WCAG accessibility compliance and enterprise security protocols.
Technical Illustrator at Lockheed Martin
July 1, 2003 - July 1, 2006Produced high-precision schematics and illustrations for aerospace proposals and internal documentation. Collaborated with engineers to clarify complex systems through technical visuals. Maintained rigorous compliance with documentation standards and internal design systems.
Education
Qualifications
AI-Powered A/B Testing
January 1, 2025 - February 11, 2026Data Analytics with AI
January 1, 2025 - February 11, 2026IBM Python for Data Science, AI & Development
January 1, 2025 - February 11, 2026IBM Generative AI: Elevate Your Data Science Career
January 1, 2025 - February 11, 2026Databases and SQL for Data Science with Python
January 1, 2025 - February 11, 2026Ethical AI Foundations
January 1, 2025 - February 11, 2026IBM Applied Data Science Capstone
January 1, 2025 - February 11, 2026IBM Data Science Methodology
January 1, 2025 - February 11, 2026Experience Level
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