Bognár Panna

Providing support to customers, partners, and couriers in both Hungarian and English; handling complaints, inquiries, and technical issues promptly and empathetically across multiple channels (chat, email). Conducting onboarding and training for new colleagues, including knowledge sharing and process handovers; collaborating effectively with internal teams such as logistics, partner relations, and marketing; engaging in continuous learning and development based on weekly feedback; communicating with customers in an empathetic and solution-oriented manner; solving problems quickly, even under pressure or in high-stress situations; confident use of digital systems and administrative tools.

Maintaining contact with existing clients and identifying new potential partners; presenting products and explaining sales offers over the phone; initiating cold calls and reaching out to potential new customers; assessing client needs and preparing personalized offers; administering sales processes and handling customer orders.