I am a customer-focused technical support professional currently with Microsoft in Athens, bringing over a decade of experience in high-level communication and public relations. I excel at building rapport, managing client relationships, and guiding complex processes to positive outcomes. My background spans sales, communications, and tech, which helps me translate client needs into practical, user-friendly solutions. Based in Athens, I navigate local context to provide professional guidance and high-quality service to international clients. In my freelance AI work, I contribute to RLHF-focused training and QA for large language models while delivering reliable technical support for global projects. I enjoy collaborating across teams to shape digital experiences, leverage skills in Python, JavaScript, HTML, and AI readiness for support operations, and help organizations advance with clarity and care.

Veli Bozkaya

I am a customer-focused technical support professional currently with Microsoft in Athens, bringing over a decade of experience in high-level communication and public relations. I excel at building rapport, managing client relationships, and guiding complex processes to positive outcomes. My background spans sales, communications, and tech, which helps me translate client needs into practical, user-friendly solutions. Based in Athens, I navigate local context to provide professional guidance and high-quality service to international clients. In my freelance AI work, I contribute to RLHF-focused training and QA for large language models while delivering reliable technical support for global projects. I enjoy collaborating across teams to shape digital experiences, leverage skills in Python, JavaScript, HTML, and AI readiness for support operations, and help organizations advance with clarity and care.

Available to hire

I am a customer-focused technical support professional currently with Microsoft in Athens, bringing over a decade of experience in high-level communication and public relations. I excel at building rapport, managing client relationships, and guiding complex processes to positive outcomes. My background spans sales, communications, and tech, which helps me translate client needs into practical, user-friendly solutions. Based in Athens, I navigate local context to provide professional guidance and high-quality service to international clients.

In my freelance AI work, I contribute to RLHF-focused training and QA for large language models while delivering reliable technical support for global projects. I enjoy collaborating across teams to shape digital experiences, leverage skills in Python, JavaScript, HTML, and AI readiness for support operations, and help organizations advance with clarity and care.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Turkish
Fluent
English
Advanced
Greek, Modern
Beginner

Work Experience

Technical Support Specialist at Microsoft
September 1, 2022 - Present
Python, JavaScript, HTML; Microsoft Office, Advanced Excel; Social Media Management, Web Design & Editing; Microsoft Internal AI Readiness: Generative AI for Support Operations
Sales Professional at neticaret.com
June 1, 2013 - March 1, 2016
IT Officer / Public Relations Officer at Denizli Commodity Exchange
March 1, 2016 - September 1, 2022
Handled event management, media monitoring, and communication with media partners.
Computer Technician (Part-Time) at Ege University, Faculty of Communication
January 1, 2007 - June 1, 2010
Social Media & Moderation: Managed accounts and increased engagement by 30% while enforcing platform-specific community standards and safety policies; Linguistic Analysis: Monitored user-generated content; Operations & IT: Coordinated event logistics and managed IT infrastructure; Conducted computer setup, maintenance, and repair; Sold ready-made websites and e-commerce platforms to help small businesses move online.
Communication Specialist at Serenas Group
January 1, 2013 - June 1, 2013
Freelance AI Specialist at RWS, Outlier, Telus, Babel (Remote)
January 1, 2024 - Present
Contributed to AI training programs focusing on RLHF and prompt engineering; Evaluated and refined AI chatbot responses; Collaborated on data labeling and quality assurance for LLMs; Identified patterns in AI hallucinations and provided feedback; Provided technical support for Microsoft XBOX projects; Resolved complex escalations and optimized support workflows.

Education

Bachelor Degree at Ege University
May 17, 2005 - May 17, 2010
Bachelor at Ege University, Faculty of Communication, Public Relations and Publicity
January 1, 2005 - January 1, 2010

Qualifications

ISO 27001
January 11, 2030 - May 6, 2026
Teamwork Training
January 11, 2030 - May 6, 2026
Corporate Culture
January 11, 2030 - May 6, 2026
Time Management
January 11, 2030 - May 6, 2026
Conversational AI Design & Chatbot Optimization
January 11, 2030 - May 6, 2026
Advanced Excel
January 11, 2030 - May 6, 2026
GDPR
January 11, 2030 - May 6, 2026
Python
January 11, 2030 - May 6, 2026
LLM Training & Data Quality Evaluation Specialist
January 11, 2030 - May 6, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education