Available to hire
UX/UI designer with a B.Des in Interaction Design from Emily Carr University of Art + Design, combining hands-on product design work with a background in operations, data reporting, and cross-functional leadership. Experienced translating operational pain points into interface improvements and building reporting tools used across a large multi-brokerage organization.
User-centered, detail-driven designer who focuses on usability, information architecture, and clarity—supporting teams with scalable, data-informed processes and structured communication for stakeholders.
Experience Level
Work Experience
Business Support Associate (UX/UI Designer) at IFB Group Inc.
December 1, 2024 - PresentContributed to the UX redesign of the RIF0 Agent App, translating operational pain points into interface improvements that enhanced usability and workflow clarity for agents across the platform. Produced monthly performance reports for all RIF0 BC brokerages (~10 brokerages, ~3,000 agents province-wide), including top agent rankings per brokerage, supporting leadership visibility into $300M–$500M in monthly purchase-price/sale-volume. Assisted in early-stage product design by focusing on information architecture and intuitive navigation patterns to improve user experience. Surfaced backend data input gaps and ensured required fields and tracking capabilities were reflected in the UI to improve data accuracy for downstream reporting. Supported IPO preparation through financial record auditing and helped improve data accuracy across user-facing reporting systems. Oversaw RIF0 points and referral reward reconciliation across the brokerage network with full transparency. Promoted cross-f
Sales Associate at Fido Solution Inc.
November 1, 2021 - March 20, 2025Conducted informal user research by observing and interviewing customers, translating complex product specifications into clear, benefit-driven language that influenced purchase decisions. Identified recurring confusion points in the in-store experience and proposed layout adjustments to improve self-serve success, consistently exceeding sales targets.
Cadet Instructor / Cadre Officer at Canadian Armed Forces
June 1, 2018 - PresentLed a team of 10 instructors delivering up to 50 training events per training year for 150+ cadet leadership training program participants, including weekly regular training sessions. Oversaw scheduling, resource planning, and logistics. Planned and executed annual leadership workshops spanning units across the Lower Mainland and Fraser Valley, engaging approximately 250 cadets each year. Coordinated cross-functional instructor teams to plan and deliver structured training sessions, ensuring consistent communication and clear role delegation. Organized and executed large-scale events end-to-end—from scheduling and resource allocation to on-the-ground delivery—building strong project management habits applicable to any team environment.
Freelance Photographer
January 1, 2016 - PresentDelivered end-to-end visual projects for clients, from discovery and concept development through production, building strong skills in creative direction and client feedback cycles. Developed a consistent visual language across urban, architectural, and portrait work; maintained an ongoing personal practice to sharpen compositional instincts that directly inform UI layout and visual hierarchy decisions.
Education
Bachelor of Design (Interaction Design) at Emily Carr University of Art + Design
January 1, 2000 - January 1, 2000Qualifications
Industry Experience
Professional Services
Experience Level
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