I am a dedicated e-commerce and retail professional with experience supporting online orders, customer enquiries, returns, exchanges, merchandising, promotions and store operations. In my previous role at Drip Footwear, I helped improve customer satisfaction by responding to feedback and providing helpful service through email and social media. I enjoy working with people, motivating teams and contributing to organized, goal-focused environments. My background in brand promotion, sales initiatives, customer assistance and persuasive communication has helped me build a practical understanding of retail and consumer engagement. I am friendly, proactive, and eager to collaborate with like-minded teams to achieve strong results.…

Brilliant Motau

I am a dedicated e-commerce and retail professional with experience supporting online orders, customer enquiries, returns, exchanges, merchandising, promotions and store operations. In my previous role at Drip Footwear, I helped improve customer satisfaction by responding to feedback and providing helpful service through email and social media. I enjoy working with people, motivating teams and contributing to organized, goal-focused environments. My background in brand promotion, sales initiatives, customer assistance and persuasive communication has helped me build a practical understanding of retail and consumer engagement. I am friendly, proactive, and eager to collaborate with like-minded teams to achieve strong results.…

Available to hire

I am a dedicated e-commerce and retail professional with experience supporting online orders, customer enquiries, returns, exchanges, merchandising, promotions and store operations. In my previous role at Drip Footwear, I helped improve customer satisfaction by responding to feedback and providing helpful service through email and social media.

I enjoy working with people, motivating teams and contributing to organized, goal-focused environments. My background in brand promotion, sales initiatives, customer assistance and persuasive communication has helped me build a practical understanding of retail and consumer engagement. I am friendly, proactive, and eager to collaborate with like-minded teams to achieve strong results.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

Tsonga
Fluent
English
Advanced

Work Experience

E-Commerce Assistant at Drip Footwear
September 1, 2024 - Present
Reviewed customer feedback to identify opportunities to improve products and services. Responded to customer enquiries through email and social media, processed online orders, and managed returns and exchanges while supporting high customer satisfaction.
Store Assistant at Drip Footwear
November 1, 2020 - September 1, 2024
Restocked the sales floor with current merchandise, maintained accurate promotional signage, welcomed customers, provided assistance, checked pricing, scanned items, applied discounts, and printed receipts.
Promoter at Publicis Commerce
May 1, 2019 - August 1, 2020
Identified marketing opportunities to increase brand awareness, engaged interested and qualified customers, provided product information, and distributed product samples, coupons, and brochures to encourage purchases.

Education

High School at Tsosoloso Ya Afrika - Ebony Park
January 11, 2030 - October 9, 2026
LLB Law at University of South Africa - Sunnyside, Pretoria
January 11, 2030 - October 9, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Consumer Goods, Software & Internet, Professional Services