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I’m a heart-centered Virtual Assistant who supports purpose-driven leaders with thoughtful administrative and customer support. I bring organization, clear communication, and a steady presence to the work behind the scenes, helping others feel supported, seen, and free to focus on what matters most.…

Brittney R. Burgess

Project Manager, Social Media Manager, Content Designer, +2

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I’m a heart-centered Virtual Assistant who supports purpose-driven leaders with thoughtful administrative and customer support. I bring organization, clear communication, and a steady presence to the work behind the scenes, helping others feel supported, seen, and free to focus on what matters most.…

Available to hire

I’m a heart-centered Virtual Assistant who supports purpose-driven leaders with thoughtful administrative and customer support. I bring organization, clear communication, and a steady presence to the work behind the scenes, helping others feel supported, seen, and free to focus on what matters most.

Skills

Google Drive

Experience Level

Google Drive

Expert

Work Experience

Mentor at Collective

February 1, 2025 - December 1, 2025

Mentor role supporting mentorship initiatives; remote work setup.

Customer Support Specialist at Collective

June 1, 2023 - February 1, 2025

Self-taught with the ticketing platform to optimize usefulness through improved workspaces, processes, and automations. Managed and improved CSAT trends and elevated ticket insights for at-risk programs. Maintained accurate documentation with in-company resources.

Senior Customer Success Associate at Collective

August 1, 2021 - June 1, 2023

Led ongoing live trainings to prepare mentors for the mentorship program. Assessed and answered a high volume of customer service concerns and questions via Zendesk. Matched mentorship pairings. Collaborated with product teams to evaluate and improve product usage, satisfaction, and engagement. Managed Calendly scheduling for live trainings and analyzed data to inform scheduling.

Virtual Personal Assistant at Jamie Mehaffey

June 1, 2020 - August 1, 2020

Assisted client with personal and professional tasks to maintain organization and work-life balance. Maintained calendar management and meeting scheduling; ordered materials; managed budgets and client needs; conducted weekly Zoom check-ins.

Nanny at Jovie (formerly College Sitters Nannies and Tutors)

May 1, 2020 - August 1, 2021

Built nurturing and trusting relationships with children; encouraged curiosity through daily play and outdoor exploration; maintained daily routines including feeding, naps, and developmental activities tailored to each child’s age and stage; communicated regularly with parents about routines, milestones, and needs.

Resident Director at Geneva College

July 1, 2017 - May 1, 2020

Supervised 15 student leaders to develop leadership skills and prepare them for vocational calling post-graduation. Collaborated with RDs and RAs to serve students by creating a positive campus community; maintained budget and replied to student concerns; communicated with supervisor, RDs, RAs, and other campus departments; guided students through mental crises and conflict resolution to develop personal coping skills.