I am a detail-oriented event logistics professional with a BA in Recreation, Sport, and Tourism, with a double major in Sport and Recreation Management & Community Development from the University of Alberta. I bring a decade of high-level customer service experience and a deep technical knowledge of the live-event workflow. I thrive in fast-paced environments, excel at managing multiple tasks, and lead teams to deliver smooth, memorable experiences. I am dedicated to providing expert operations support and compassionate, client-centered assistance. I adapt quickly, multitask across complex scenarios, and collaborate across departments to ensure successful bump-in/bump-out, on-site operations, and post-event follow-up. I love turning logistics into a seamless, enjoyable experience for attendees, artists, sponsors, and colleagues.

Britney Pham

I am a detail-oriented event logistics professional with a BA in Recreation, Sport, and Tourism, with a double major in Sport and Recreation Management & Community Development from the University of Alberta. I bring a decade of high-level customer service experience and a deep technical knowledge of the live-event workflow. I thrive in fast-paced environments, excel at managing multiple tasks, and lead teams to deliver smooth, memorable experiences. I am dedicated to providing expert operations support and compassionate, client-centered assistance. I adapt quickly, multitask across complex scenarios, and collaborate across departments to ensure successful bump-in/bump-out, on-site operations, and post-event follow-up. I love turning logistics into a seamless, enjoyable experience for attendees, artists, sponsors, and colleagues.

Available to hire

I am a detail-oriented event logistics professional with a BA in Recreation, Sport, and Tourism, with a double major in Sport and Recreation Management & Community Development from the University of Alberta. I bring a decade of high-level customer service experience and a deep technical knowledge of the live-event workflow. I thrive in fast-paced environments, excel at managing multiple tasks, and lead teams to deliver smooth, memorable experiences.

I am dedicated to providing expert operations support and compassionate, client-centered assistance. I adapt quickly, multitask across complex scenarios, and collaborate across departments to ensure successful bump-in/bump-out, on-site operations, and post-event follow-up. I love turning logistics into a seamless, enjoyable experience for attendees, artists, sponsors, and colleagues.

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Language

English
Fluent
Vietnamese
Advanced

Work Experience

Event Logistics at Big Sound Festival
September 1, 2023 - Present
Assisted with bump-in and bump-out for each artist across three Fortitude Valley venues (Fortitude Music Hall, The Wickham, The Princess). Managed sound checks for up to 8 artists, coordinated artist expectations, and supported pre-show, show, and post-show tasks.
Team Lead at Aussie Event Logistics
March 1, 2025 - March 1, 2026
Team lead for a wide roster of brand ambassadors; served as point of contact for clients and internal teams; collaborated with business management to promote products/events via activations; managed bump-in/bump-out.
Event Host at Cynikil Entertainment
June 1, 2024 - February 1, 2025
Set up and tear down of event spaces; verified VIP guests, scanned tickets, and wristbanded attendees; managed card and cash payments; coordinated with promoters and venue to ensure proper protocols and packaging.
Operations Coordinator at Oilers Entertainment Group
November 1, 2021 - February 1, 2025
Planned contests, selected contestants and prizes; on-site sponsor liaison; coordinated in-game involvement and activation; ensured smooth game-day operations.
Event Team Supervisor at Oilers Entertainment Group
May 1, 2022 - July 1, 2023
Guided a team of 5 to execute activation tasks during Bears (men's) and Pandas (women's) intermissions; planned and executed intermission games; hosted live contests; liaised with sponsors on marketing and prize logistics.
Event Team at Oilers Entertainment Group
November 1, 2021 - May 1, 2022
Front-facing role delivering a memorable experience during intermissions at Oilers and Oil Kings games; managed groups and talent; supported concerts and VIP experiences as needed.
Event Presentation Intern at Oilers Entertainment Group
January 1, 2023 - April 1, 2023
Managed season-seat holder involvement and prizes; supported across departments (Social Media, Sponsorships, Hockey Ops, 50/50 Raffle); gained insight into Oilers hockey operations.
Operations Coordinator at Edmonton River Hawks
June 1, 2022 - August 1, 2023
Planned contests, selected contestants and prizes; served as on-site sponsor liaison; coordinated in-game involvement and activation activities.

Education

Bachelor of Arts in Recreation, Sport, and Tourism at University of Alberta
January 11, 2030 - January 1, 2023

Qualifications

National Police Clearance
January 11, 2030 - May 14, 2025
National Police Clearance
January 11, 2030 - April 3, 2026
Responsible Service of Alcohol Certificate
January 11, 2030 - April 3, 2026

Industry Experience

Media & Entertainment, Education, Professional Services