Available to hire
I have 6 years of solid, hands-on experience working with CRM in the tech industry, focusing mainly on automating marketing and sales processes, data processing, and lifecycle management. Passionate about optimizing workflows and providing data-driven insights to drive business success.
Experience Level
Work Experience
CRM Specialist at GoStudent
December 1, 2023 - PresentCreate and manage complex workflows to automate sales and marketing processes, execute multi-channel campaigns, and manage data insights in HubSpot.
CRM Specialist at Agência Inbound
January 1, 2023 - December 1, 2023Responsible for implementing and customizing HubSpot Sales, Service, and Marketing hubs for SMBs, gathering requirements and delivering end-to-end CRM setups.
Business Analyst at Linx
January 1, 2022 - August 1, 2022Acted as a bridge between Product, business, and engineering teams on the data platform, conducting Scrum ceremonies and managing backlogs.
Business Analyst at Pontte
October 1, 2020 - September 1, 2021Tracked and reported business KPIs, identified operational bottlenecks, supported product management, and acted as PoC for CRM-related topics.
SR CX Analyst at Pontte
August 1, 2019 - October 1, 2020Guided leads through the sales process and collaborated with marketing and product teams to understand customer needs.
CX Business Analyst at Moip
September 1, 2018 - August 1, 2019Tracked and analyzed marketing, sales, and CX KPIs to identify bottlenecks and propose solutions.
Inbound Analyst at Moip
April 1, 2018 - September 1, 2018Set up automated inbound email nurturing and pre-qualification campaigns in HubSpot, improving lead engagement.
CX Analyst at Moip
August 1, 2017 - April 1, 2018First point of contact for customers, troubleshooting problems and gathering feedback to improve services.
Education
Associate Degree at Faculdade das Américas
June 1, 2016 - November 1, 2019Qualifications
Software Development Bootcamp
August 1, 2023 - January 10, 2026HubSpot Inbound Marketing
September 1, 2023 - January 10, 2026HubSpot Reporting
September 1, 2023 - January 10, 2026HubSpot Sales Hub
September 1, 2023 - January 10, 2026HubSpot Service Hub
September 1, 2023 - January 10, 2026HubSpot SEO
August 1, 2022 - January 10, 2026UX Writing Bootcamp
September 1, 2022 - January 10, 2026Customer Experience and Digital Products
August 1, 2020 - January 10, 2026Industry Experience
Software & Internet, Professional Services
Experience Level
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