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I make things happen—solving customer challenges, guiding teams, and driving results. I thrive on clear communication, empathy, and proactive problem-solving, always ensuring people feel supported and heard. I'm great at adapting to new environments quickly and stepping up whenever an obstacle arises. I excel at fast-paced tech settings and relish the opportunity to safeguard strong client relationships.…I make things happen—solving customer challenges, guiding teams, and driving results. I thrive on clear communication, empathy, and proactive problem-solving, always ensuring people feel supported and heard. I'm great at adapting to new environments quickly and stepping up whenever an obstacle arises. I excel at fast-paced tech settings and relish the opportunity to safeguard strong client relationships.

Tamseel Haider

Writer, Copywriter, Screenplay Writer, +2

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I make things happen—solving customer challenges, guiding teams, and driving results. I thrive on clear communication, empathy, and proactive problem-solving, always ensuring people feel supported and heard. I'm great at adapting to new environments quickly and stepping up whenever an obstacle arises. I excel at fast-paced tech settings and relish the opportunity to safeguard strong client relationships.…I make things happen—solving customer challenges, guiding teams, and driving results. I thrive on clear communication, empathy, and proactive problem-solving, always ensuring people feel supported and heard. I'm great at adapting to new environments quickly and stepping up whenever an obstacle arises. I excel at fast-paced tech settings and relish the opportunity to safeguard strong client relationships.

Available to hire

I make things happen—solving customer challenges, guiding teams, and driving results. I thrive on clear communication, empathy, and proactive problem-solving, always ensuring people feel supported and heard.

I’m great at adapting to new environments quickly and stepping up whenever an obstacle arises. I excel at fast-paced tech settings and relish the opportunity to safeguard strong client relationships.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Hindi

Fluent

Work Experience

Customer Support Consultant at ZeroNorth

April 1, 2024 - October 15, 2025

Delivered high-quality support to senior maritime executives, assisting them with technical and operational issues, ensuring quick, professional, and solution-focused resolutions. Partnered with cross-functional teams (Voyage & Vessel Performance Data) to troubleshoot client issues using customer data to address customer needs and improve satisfaction. Researched and troubleshot complex technical issues, providing effective and timely solutions to prevent client downtime. Documented customer interactions and feedback, identifying recurring issues and recommending improvements for smoother operations. Enhanced operational support by aiding suppliers, buyers, vendors, and internal teams, and creating macros on Intercom to streamline responses. Contributed to knowledge sharing by adding new help center articles and experimenting with early AI solutions to strengthen customer service delivery.

Customer Support Team Lead at ZeroNorth

April 1, 2024 - Present

Led a 12-13 member support team, driving first-response times under 30 minutes and consistently exceeding performance KPIs. Trained AI-powered agents (Intercom AI, ChatGPT, Gemini) to aid the team in resolving complex issues and building knowledge sharing. Conducted regular bot training workshops, enabling agents to use AI efficiently while keeping empathy at the core of customer interactions. Created and optimized workflows across Intercom, Slack, and Freshdesk to troubleshoot complex issues, streamlining processes and reducing manual effort. Ensured high-quality and highly efficient professionalism, safeguarding strong client relationships in a fast-paced tech environment. Collaborated cross-functionally to enhance efficiency and scale customer success operations for global clients.

Customer Service Interpreter at Datamark BPO Services

March 1, 2022 - October 15, 2025

Facilitated communication between English and non-English-speaking clients, ensuring accurate and timely interpretation. Resolved inquiries across medical, banking, emergency, and insurance sectors with professionalism and clarity. Received certification in language assessments and delivered training to new interpreters to strengthen team communication with global clients.

Telemarketing Executive at LDG IT Solutions

July 1, 2019 - October 15, 2025

Conducted outbound campaigns to promote client products and services. Engaged customers with professionalism, building rapport and tailoring solutions to their needs. Analyzed information to enhance early purchasing decisions and achieve sales targets.