Available to hire
I am Barbara Vinceković, a dedicated professional with diverse experience spanning translation, journalism, marketing, and content creation. I enjoy crafting compelling articles and managing communication across various channels, always ensuring accuracy and engagement for different audiences. I thrive in dynamic environments where I can combine my language skills and digital marketing expertise to drive meaningful results.
Over the years, I have worked in roles ranging from translator and journalist to marketing assistant and social media manager, gaining valuable insights into client communications, content strategy, and campaign management. I am passionate about continuous learning, adapting to new challenges, and contributing positively to projects and teams I am part of.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Croatian
Fluent
English
Advanced
French
Intermediate
Russian
Beginner
Italian
Beginner
German
Beginner
Hungarian
Beginner
Work Experience
Translator at MIKA Translations
November 1, 2024 - PresentTranslating for clients across various fields, proofreading translations, and transcribing content to ensure accuracy and quality delivery.
Translator at MIKA Translations
November 1, 2024 - PresentTranslating for clients from various fields, proofreading translations, and transcription services performed for diverse project needs.
Content Writer at Meerkerk Advertising Agency
October 1, 2024 - PresentWriting SEO-optimized articles, proofreading content to maintain high quality and relevance for digital marketing campaigns.
Content Writer at Meerkerk Advertising Agency
October 1, 2024 - PresentWriting SEO-compliant articles, proofreading content to ensure quality and accuracy, supporting marketing communications and campaigns.
Journalist at Varaždinske vijesti d.d.
July 1, 2023 - PresentWriting and creating copyrighted articles, proofreading content, attending press conferences, conducting interviews, and performing investigative work.
Journalist at Varaždinske vijesti d.d.
July 1, 2023 - PresentWriting articles, creating original content, proofreading, attending press conferences, conducting interviews, and performing investigative journalism.
Marketing Assistant at Ivančica d.d.
May 31, 2023 - August 30, 2025Preparing and planning content for social media, organizing prize contests and giveaways, communicating with users, monitoring advertising campaigns, managing collaborations with bloggers and influencers, copywriting for various promotional materials, preparing web and media materials, handling translations, responding to customer complaints, and supporting webshop customer service.
Marketing Assistant at Ivančica d.d.
May 1, 2023 - August 30, 2025Prepared and published content on social media, organized prize contests, managed communications with users and bloggers, wrote copy for marketing materials, handled webshop customer service, and provided translations.
Online Marketer, Web Administrator and Content Creator at Ria Export-Import d.o.o.
May 31, 2022 - August 30, 2025Creating daily social media content, administrating the furniture store webshop, writing content related to furniture and interior design, following industry trends, designing store layout, and communicating with customers and business partners.
Online Marketer, Web Administrator and Content Creator at Ria Export-Import d.o.o.
May 1, 2022 - August 30, 2025Created daily social media content and wrote about furniture and interior design, administered the furniture store webshop, engaged in daily communications with customers and business associates, and kept updated on latest industry trends.
Customer Care Manager at HelloFresh UK
May 31, 2021 - August 30, 2025Managing daily communication with English-speaking clients by phone and e-mail, resolving complex user problems, liaising with departments such as Billing, Logistics, IT, Marketing and delivery companies, participating in social media project design, coaching and supporting agents, with adherence to GDPR and PCI security regulations.
Customer Care Manager at HelloFresh UK
May 1, 2021 - August 30, 2025Managed daily client communication, resolved complex user problems, collaborated with multiple internal departments, contributed to social media project design, and coached agents on GDPR and PCI environment compliance.
Customer Care Specialist at HelloFresh UK
August 31, 2020 - August 30, 2025Providing first-line support via multiple channels, resolving issues related to service, deliveries, payments, and IT, communicating cross-departmentally, and ensuring GDPR and PCI compliance.
Customer Care Specialist at HelloFresh UK
August 1, 2020 - August 30, 2025Provided first-line customer support through different channels, resolved issues related to service, deliveries, and payments, and communicated cross-departmentally in a PCI compliant environment.
Director Assistant at Inteks Promet d.o.o.
May 31, 2018 - August 30, 2025Handling daily correspondence with domestic and foreign associates, managing calls and messages, document filing and archiving, contract processing, web administration, and social media content management.
Director Assistant at Inteks Promet d.o.o.
May 1, 2018 - August 30, 2025Managed daily correspondence with domestic and foreign clients, assisted with contracts and documentation, handled web administration, and managed company social media content.
Community Manager at Invest and Trade Kft.
October 31, 2016 - August 30, 2025Translating and editing company website and documents from Hungarian and/or English to Croatian, managing Facebook and Twitter profiles, and communicating with employment candidates.
Community Manager at Invest and Trade Kft.
October 1, 2016 - August 30, 2025Translated and edited company website and internal documents, maintained Facebook and Twitter profiles, and communicated with employment candidates.
Assistant Director at Arhont d.o.o.
April 30, 2016 - August 30, 2025Supporting the director with daily business operations, preparing reports, archiving documentation, and maintaining ads.
Assistant Director at Arhont d.o.o.
April 1, 2016 - August 30, 2025Assisted the director with daily operations, prepared reports, managed documentation, and maintained advertisements.
Administrative Secretary / Assistant at Međimurje – plin d.o.o.
August 31, 2015 - August 30, 2025Client reception, call and message handling, filing, maintaining employee records, registering work orders, managing travel warrants, database editing, archiving, and managing client contracts.
Administrative Secretary at Međimurje – plin d.o.o.
August 1, 2015 - August 30, 2025General administrative tasks including client reception, call handling, document filing, record keeping, and contract processing.
Administrative Secretary at Međimurje – plin d.o.o.
August 1, 2014 - August 30, 2025Performed administrative assistant duties such as record maintenance, scheduling, and contract management.
Administrative Assistant at Međimurje – plin d.o.o.
October 1, 2013 - August 30, 2025Handled client reception, telephone calls, document filing, employee record maintenance, work order registrations, and document archiving.
Administrative Assistant at Međimurje – plin d.o.o.
August 1, 2012 - August 30, 2025Provided similar administrative support as in other assistant roles including document handling and client communication.
Administrative Assistant at Međimurje – plin d.o.o.
August 31, 2011 - August 30, 2025Received clients and associates, managed calls and messages, maintained employee records, and assisted in administrative operations.
Social Media Customer Care Specialist at HelloFresh UK
May 31, 2011 - August 30, 2025Communicating with customers on Twitter, solving service, delivery, payment, and IT issues, coordinating with various departments, participating in new social media project development, mentoring new employees, and working within GDPR and PCI compliance.
Social Media Customer Care Specialist at HelloFresh UK
May 1, 2011 - August 30, 2025Handled customer queries via Twitter, coordinated with various support teams, participated in new social media projects, mentored employees, and ensured compliance with GDPR and PCI requirements.
Education
Bachelor's Degree at University of Zagreb, Faculty of Humanities and Social Sciences
January 1, 2010 - January 1, 2015Civil Engineering Technician at Architectural, Natural Science and Mining school Varaždin
January 1, 2005 - January 1, 2009French Language Certificate Level A2 at School of Foreign Languages Euridika Varaždin
January 1, 2005 - January 1, 2009Degree in Linguistics and French Language and Literature at University of Zagreb Faculty of Humanities and Social Sciences
January 1, 2010 - January 1, 2015Civil Engineering Technician at Architectural, Natural Science and Mining school Varaždin
January 1, 2005 - January 1, 2009French Language Level A2 at School of Foreign Languages Euridika Varaždin
January 1, 2005 - January 1, 2009Qualifications
Industry Experience
Media & Entertainment, Retail, Professional Services, Travel & Hospitality, Education, Wholesale & Distribution
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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