Available to hire
As a technically-skilled Junior Front-End Developer actively building expertise in Visual Design and UX, my process is rooted in imagination and connection. I prioritize empathy to understand your core objectives, translating those insights into engaging, high-performing user experiences. Fluent in modern development, I translate wireframes and Figma designs into responsive, clean code. Let’s create a functional, purpose-driven digital presence that deeply connects with your audience.
Skills
Language
English
Fluent
Work Experience
Field Support Technician at HCL Technologies
March 1, 2025 - September 18, 2025Delivered hands-on training for modern tech installations, enabling seamless transitions and reducing onboarding time. Boosted customer confidence by providing remote support solutions, minimizing downtime for clients in remote locations.
Associate Field Technician at DXC Technology
January 1, 2024 - September 18, 2025Adapted quickly to diverse tools and technologies, resolving client issues efficiently across varied environments. Enhanced service delivery by executing field tasks with precision, contributing to improved customer satisfaction scores.
Desktop Support Technician at POLIFILM America, Inc
May 1, 2023 - September 18, 2025Diagnosed recurring hardware issues and reported trends, enabling proactive system maintenance and reduced downtime. Delivered remote troubleshooting support, maintaining operational continuity for off-site users.
IT Support Specialist at Alexander Leigh Center for Autism
February 1, 2023 - September 18, 2025Strengthened data protection by implementing security protocols, ensuring compliance with privacy regulations. Streamlined hardware deployment by managing procurement, setup, and installation of new systems. Elevated user experience by offering tailored guidance on software tools, improving staff productivity.
IT – Technical Support II at PDT, an Astronics Company
May 1, 2020 - September 18, 2025Took initiative in resolving complex technical issues, demonstrating accountability and ownership. Communicated effectively across departments, ensuring timely resolution and clear documentation of support cases.
IT Help Desk Administrator at John B. Sanfilippo & Son, Inc
October 1, 2018 - September 18, 2025Optimized help desk workflows, reducing response times and increasing ticket resolution efficiency. Maintained high customer satisfaction by delivering consistent, empathetic support and clear communication throughout issue lifecycles.
Education
BA in General Studies with a minor in English, Writing, and Linguistics at Southern New Hampshire University
January 11, 2030 - September 18, 2025A.A.S. in Help Desk at McHenry County College
January 11, 2030 - September 18, 2025Qualifications
PC Support Specialist – McHenry County College
January 11, 2030 - September 18, 2025Microcomputer Skills – McHenry County College
January 11, 2030 - September 18, 2025ITIL V4 Foundation – IT Service Management
January 11, 2030 - September 18, 2025Cybersecurity Awareness – LinkedIn Learning
January 11, 2030 - September 18, 2025Fortinet NSE 1–3 – Network Security Essentials
January 11, 2030 - September 18, 2025Front-End Development – McHenry County College
January 11, 2030 - September 18, 2025Introduction to Web APIs – LinkedIn Learning
January 11, 2030 - September 18, 2025Learning the JavaScript Language – LinkedIn Learning
January 11, 2030 - September 18, 2025Figma Essential Training – LinkedIn Learning
January 11, 2030 - September 18, 2025SEO – HubSpot Academy
January 11, 2030 - September 18, 2025Content Marketing – HubSpot Academy
January 11, 2030 - September 18, 2025Digital Marketing – HubSpot Academy
January 11, 2030 - September 18, 2025Industry Experience
Professional Services, Education, Software & Internet
Skills
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