Byron Tim Ouma
I’m Byron Tim Ouma, an ICT professional and operations coordinator with 15+ years of experience in requirements gathering, system analysis, and the end-to-end lifecycle of enterprise system implementations.
About
I’m Byron Tim Ouma, an ICT professional and operations coordinator with 15+ years of experience in requirements gathering, system analysis, and the end-to-end lifecycle of enterprise system implementations. I specialize in bridging business needs and technology delivery—producing functional and technical documentation, running fit-gap and gap analyses, and coordinating stakeholders through integration, testing, and go-live activities.
I’ve worked across legal case management integration, multi-branch retail/ERP environments, and SACCO and university IT support—supporting uptime, security, backups, and day-to-day system health. I’m especially comfortable leading UAT workshops and change management activities, managing vendors and SLAs, and improving support workflows through help-desk ticketing and clear SOPs so teams can operate confidently and efficiently.
- 9 years' experience
- Joined October 2026
Languages
- EnglishFluent
- SwahiliFluent
Industry experience
- Education
- Government
- Professional Services
- Retail
- Financial Services
- Telecommunications
- Computers & Electronics
- Non-Profit Organization
Work experience· 5 roles
Gathered business requirements and authored functional and technical design documents for a case-management system integration. Coordinated workflows between software developers, CCTV integrators, and legal teams to align system modules with operational needs. Defined and executed functional and integration testing plans and spearheaded UAT workshops to support stable go-live with zero critical defects. Managed daily health of network architecture, applications, and servers to maintain 99.9% uptime. Facilitated routine vendor SLA reviews and compiled weekly status reports for executive leadership.
Managed daily retail ERP database operations, ensuring transactional data accuracy, inventory synchronization, and POS terminal connectivity. Provided first- and second-level technical support for hardware, retail software modules, and store network infrastructure. Monitored database backups, generated end-of-day reconciliation reports, and assisted in troubleshooting backend ERP discrepancies.
Led a multi-branch ICT infrastructure and system modernization project, mapping legacy as-is processes and drafting data and system migration plans. Designed and deployed a centralized help-desk ticketing system, including resolution metrics and workflows to measure support efficiency. Chaired biweekly stakeholder meetings to align technical roadmaps with business priorities. Conducted system training sessions for technical staff and end-users.
Education
Certifications and awards
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