Available to hire
Hi there! I’m Caitlin McCall, a customer-focused professional with over 10 years of experience across health care, retail, and hospitality. I excel at building lasting client relationships, upselling effectively, and delivering high-quality support. I’m seeking a remote role in Customer Success or Sales where I can blend my interpersonal skills with results-driven performance.
I’m passionate about helping clients feel their best and enjoy collaborating with teams to solve problems and elevate the customer experience. I’m eager to leverage my CRM, training, and communication strengths in a remote setting to drive growth and satisfaction.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Aesthetician at Sono Bello
August 1, 2024 - PresentDeliver patient care and support through non-invasive treatments. Consistently exceed monthly sales targets ($15K–$20K+ in treatment packages). Build long-term patient relationships and provide personalized consultations.
Licensed Esthetician at Divine Esthetics
August 1, 2023 - PresentProvide customized skincare services, focusing on client retention and satisfaction. Sell treatment packages and products tailored to client needs. Manage bookings, payments, and follow-up communications.
Bartender at Buffalo Iron Works
December 1, 2023 - October 6, 2025Delivered excellent customer service in a fast-paced environment. Increased sales through upselling specialty drinks and promotions. Built strong repeat customer relationships through personalized service.
Esthetician at Local Honey Beauty Hive
September 1, 2023 - October 6, 2025Performed advanced skincare services with a focus on client experience. Educated clients on aftercare and product recommendations, driving sales.
Store Manager at Free Agent
October 1, 2021 - October 6, 2025Directed daily operations, hiring, scheduling, and supervising employees. Developed sales strategies that increased revenue and improved profitability. Trained and coached staff on upselling and customer service best practices. Managed budgets, P&L, and inventory controls.
Aesthetician at Sono Bello
August 1, 2024 - PresentDeliver patient care and support through non-invasive treatments. Consistently exceed monthly sales targets ($15K–$20K+ in treatment packages). Build long-term patient relationships and provide personalized consultations.
Licensed Esthetician at Divine Esthetics
August 1, 2023 - PresentProvide customized skincare services, focusing on client retention and satisfaction. Sell treatment packages and products tailored to client needs. Manage bookings, payments, and follow-up communications.
Bartender at Buffalo Iron Works
December 1, 2023 - October 6, 2025Delivered excellent customer service in a fast-paced environment. Increased sales through upselling specialty drinks and promotions. Built strong repeat customer relationships through personalized service.
Esthetician at Local Honey Beauty Hive
September 1, 2023 - October 6, 2025Performed advanced skincare services with a focus on client experience. Educated clients on aftercare and product recommendations, driving sales.
Store Manager at Free Agent
October 1, 2021 - October 6, 2025Directed daily operations, hiring, scheduling, and supervising employees. Developed sales strategies that increased revenue and improved profitability. Trained and coached staff on upselling and customer service best practices. Managed budgets, P&L, and inventory controls.
Esthetician at Sono Bello
August 1, 2024 - PresentDeliver patient care and support through non-invasive treatments. Consistently exceed monthly sales targets ($15K–$20K+ in treatment packages). Build long-term patient relationships and provide personalized consultations.
Esthetician (Licensed) at Divine Esthetics
August 1, 2023 - PresentProvide customized skin care services, focusing on client retention and satisfaction. Sell treatment packages and products tailored to client needs. Manage bookings, payments, and follow-up communications.
Bartender at Buffalo Iron Works
December 1, 2023 - October 12, 2025Delivered excellent customer service in a fast-paced environment. Increased sales through upselling specialty drinks and promotions. Built strong repeat customer relationships through personalized service.
Esthetician at Local Honey Beauty Hive
September 1, 2023 - October 12, 2025Performed advanced skin care services with a focus on client experience. Educated clients on aftercare and product recommendations, driving sales.
Store Manager at Free Agent
October 1, 2021 - October 12, 2025Directed daily operations, hiring, scheduling, and supervising employees. Developed sales strategies that increased revenue and improved profitability. Trained and coached staff on upselling and customer service best practices. Managed budgets, P&L, and inventory controls.
Esthetician at Sono Bello
August 1, 2024 - PresentDelivered patient care and support through non-invasive treatments. Consistently exceeded monthly sales targets ($15K–$20K+ in treatment packages). Built long-term patient relationships and provided personalized consultations.
Esthetician at Divine Esthetics
August 1, 2023 - PresentProvided customized skin care services focusing on client retention and satisfaction. Sold treatment packages and products tailored to client needs. Managed bookings, payments, and follow-up communications.
Bartender at Buffalo Iron Works
December 31, 2023 - October 12, 2025Delivered excellent customer service in a fast-paced environment. Increased sales through upselling specialty drinks and promotions. Built strong repeat customer relationships through personalized service.
Esthetician at Local Honey Beauty Hive
September 30, 2023 - October 12, 2025Performed advanced skin care services with a focus on client experience. Educated clients on aftercare and product recommendations, driving sales.
Store Manager at Free Agent
October 31, 2021 - October 12, 2025Directed daily operations, hiring, scheduling, and supervising employees. Developed sales strategies that increased revenue and improved profitability. Trained and coached staff on upselling and customer service best practices. Managed budgets, P&L, and inventory controls.
Bartender at Buffalo Iron Works
October 1, 2022 - December 1, 2023Delivered excellent customer service in a fast-paced environment. Increased sales through upselling specialty drinks and promotions. Built strong repeat customer relationships through personalized service.
Esthetician at Local Honey Beauty Hive
September 1, 2022 - September 1, 2023Performed advanced skincare services with a focus on client experience. Educated clients on aftercare and product recommendations, driving sales.
Store Manager at Free Agent
July 1, 2020 - October 1, 2021Directed daily operations, hiring, scheduling, and supervising employees. Developed sales strategies that increased revenue and improved profitability. Trained and coached staff on upselling and customer service best practices. Managed budgets, P&L, and inventory controls.
Receptionist / Technician at Kenmore & Amherst Eye Care
March 1, 2024 - July 1, 2024Pre-testing for the Doctor (medical record review/input, non-invasive checks such as autorefraction, tonometry, retinal imaging, and visual function tests). Receptionist responsibilities included scheduling, greeting/check-in, phone management, insurance, record management, billing and payments.
Education
She Sells Academy at She Sells Academy
January 11, 2030 - November 1, 2025Esthetician (Postgraduate Degree) at Salon Academy, Tonawanda, NY
January 1, 2022 - October 6, 2025High School Diploma or Equivalent at LBS Bartending School, Jamestown, NY
January 11, 2030 - January 1, 2018High School Diploma or Equivalent at LBS Bartending School
January 11, 2030 - January 1, 2018Esthetician (Postgraduate Degree) at Salon Academy
January 1, 2022 - October 6, 2025She Sells Academy at She Sells Academy
January 11, 2030 - November 1, 2025Life Insurance Pre-Licensing Training at Life Insurance Pre-Licensing Training
January 11, 2030 - October 12, 2025She Sells Academy at She Sells Academy
January 11, 2030 - November 1, 2025Esthetician (Postgraduate Degree) at Salon Academy, Tonawanda, NY
January 1, 2022 - October 12, 2025High School or Equivalent at LBS Bartending School, Jamestown, NY
January 11, 2030 - January 1, 2018Esthetician (Postgraduate Degree) at Salon Academy
January 1, 2022 - October 12, 2025High School or Equivalent at LBS Bartending School
January 1, 2018 - January 1, 2018Esthetician (Postgraduate Degree) at Salon Academy
January 1, 2022 - December 18, 2025High School or Equivalent at LBS Bartending School
January 1, 2018 - January 1, 2018Esthetician (Postgraduate Degree) at Salon Academy, Tonawanda, NY
January 1, 2022 - December 18, 2025High School or Equivalent at LBS Bartending School, Jamestown, NY
January 1, 2018 - January 1, 2018Postgraduate Degree in Esthetics at Salon Academy
January 1, 2022 - January 27, 2026High School or Equivalent at LBS Bartending School
January 1, 2018 - January 27, 2026Qualifications
Life Insurance Pre-Licensing Training
January 11, 2030 - October 6, 2025Dermalogica Expert
January 1, 2024 - October 6, 2025Esthetician License – NYS
January 11, 2030 - December 31, 2026Certified Bartender
January 1, 2018 - October 6, 2025CPR Certified
January 1, 2024 - October 6, 2025Venus Legacy Technician Certification
January 1, 2024 - October 6, 2025Life Insurance Pre-Licensing Training
January 11, 2030 - October 6, 2025Dermalogica Expert
January 1, 2024 - October 6, 2025Esthetician License – NYS (Active through 2026)
January 11, 2030 - December 31, 2026Certified Bartender
January 1, 2018 - October 6, 2025CPR Certified
January 1, 2024 - October 6, 2025Venus Legacy Technician Certification
January 1, 2024 - October 6, 2025Dermalogica Expert
January 1, 2024 - October 12, 2025Esthetician License – NYS
January 1, 2024 - October 12, 2025Certified Bartender
January 1, 2018 - October 12, 2025CPR Certified
January 1, 2024 - October 12, 2025Venus Legacy Technician Certification
January 1, 2024 - October 12, 2025Life Insurance Pre-Licensing Training
January 11, 2030 - October 12, 2025Life Insurance Pre-Licensing Training
January 11, 2030 - October 12, 2025She Sells Academy
January 11, 2030 - November 1, 2025Dermalogica Expert
January 1, 2024 - October 12, 2025Esthetician License – NYS
January 11, 2030 - December 31, 2026Certified Bartender
January 1, 2018 - October 12, 2025CPR Certified
January 1, 2024 - October 12, 2025Venus Legacy Technician Certification
January 1, 2024 - October 12, 2025Dermalogica Expert
January 1, 2024 - December 18, 2025Esthetician License – NYS
January 11, 2030 - December 31, 2026Certified Bartender
January 1, 2018 - December 18, 2025CPR Certified
January 1, 2024 - December 18, 2025Venus Legacy Technician Certification
January 1, 2024 - December 18, 2025Teaching Certification
November 1, 2025 - December 18, 2025Dermalogica Expert
January 1, 2024 - December 18, 2025Esthetician License – NYS
January 11, 2030 - December 18, 2025Certified Bartender
January 1, 2018 - December 18, 2025CPR Certified
January 1, 2024 - December 18, 2025Venus Legacy Technician Certification
January 1, 2024 - December 18, 2025Teaching Certification
November 1, 2025 - December 18, 2025Dermalogica Expert
January 11, 2030 - January 27, 2026Esthetician License – NYS
January 11, 2030 - January 27, 2026Certified Bartender
January 1, 2018 - January 27, 2026CPR Certified
January 1, 2024 - January 27, 2026Venus Legacy Technician Certification
January 1, 2024 - January 27, 2026Teaching Certification
November 1, 2025 - January 27, 2026Industry Experience
Healthcare, Retail, Travel & Hospitality, Professional Services, Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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