ROSE SUMERA

Issued and managed monthly invoicing for an active client portfolio, maintaining near-zero error documentation. Processed and reconciled incoming payments monthly to ensure accuracy in the accounting system with zero unresolved discrepancies. Identified and resolved billing discrepancies each cycle to prevent revenue leakage and reduce rebilling errors. Monitored accounts receivable aging and drove collections for overdue balances, improving cash flow and reducing outstanding receivables. Resolved client billing disputes by coordinating with internal finance teams to close queries before due dates, protecting on-time payment performance. Reconciled authorized deductions and posted adjusting entries to keep balances clean and audit-ready. Managed billing tools (SAP Ariba and Vendor Café/Yardi) to improve finance reporting accuracy.

Directed contract negotiation and procurement across a multi-vendor portfolio, managing spend against budget while ensuring compliance with facility service requirements. Accountable for subcontractor performance against contractual KPIs through structured performance reviews, sustaining SLA compliance across managed sites. Owned forecasting, expense reporting, and budget planning for site operations to keep spending within agreed limits and maintain project feasibility. Managed the Computer-Aided Facilities Management (CAFM) system and supported reactive, preventive, and scheduled maintenance workflows. Coordinated with vendors and internal teams to resolve facility issues and minimize service disruption across managed locations.

Managed end-to-end onboarding for local and overseas hires, coordinating HR, payroll, and government partners to ensure regulatory compliance. Authored HR policies and procedures that addressed compliance gaps and were adopted company-wide. Ran full-cycle recruitment from vacancy posting through offer to support staffing needs while maintaining process discipline.