Available to hire
E-commerce operations and customer support specialist with 3 years of experience in remote environements
Experience Level
Language
English
Advanced
Work Experience
Kickstarter Campaign Manager at Kickstarter Campaign
September 1, 2024 - May 1, 2025Led a Kickstarter campaign from product concept to post-delivery support; researched the target audience and tailored marketing campaigns; coordinated with international manufacturers to oversee production timelines and quality; managed campaign budgeting, production costs, marketing spend, and shipping; oversaw logistics and shipping providers, tracked deliveries, and resolved fulfillment issues; built and managed an e-commerce website and product listings; ensured deadlines across manufacturers, shipping services and backers.
Customer Support & Backer Support at Kickstarter Campaign
January 1, 2025 - May 1, 2025Managed all backer and customer communications throughout the Kickstarter campaign; provided updates on production, shipping, delays, and tracking information; handled order fulfillment support, refunds, complaints, and post-delivery issues; used built-in CRM tools and email platforms to track interactions, follow-ups, and retention; acted as the main point of contact between customers, suppliers, and logistics partners.
IT Recruiter - Talent Acquisition at Prim Recruit
September 1, 2023 - September 1, 2024Managed full-cycle recruitment for IT roles across Europe for a French agency. Set daily sourcing goals to consistently work toward defined KPIs. Sourced candidates through ATS, LinkedIn, cold emailing and cold calling. Coordinated interviews and managed applicant tracking systems efficiently. Built detailed candidate profiles, highlighting strengths beyond the CV and addressing gaps, salary expectations, and availability. Maintained and updated candidate pipelines and coordinated second-stage interviews with clients.
Customer Support at YB Marketing
May 1, 2022 - May 1, 2023Supported small-scale on-site operational tasks like stock tracking and order follow-ups. Assisted with product copywriting, visuals, and presentation materials. Managed brand social media accounts and provided customer support via those accounts.
Education
Master's Degree in Economics at Oran 2 University
January 11, 2030 - January 13, 2026Qualifications
Certificate in JS Algorithms
May 1, 2022 - January 13, 2026Industry Experience
Media & Entertainment, Software & Internet, Retail, Professional Services, Education
Experience Level
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