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Hi, I'm Michael! With over 20 years of experience in IT and a parallel career in music production, I thrive on bringing technical excellence and creativity to every project. I love collaborating with teams to solve complex problems and enhancing multimedia workflows. My passion lies in blending technology with creativity to achieve outstanding results.…

Michael Canaan

Music Producer, Creative Director, Sound Engineer, +2

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Hi, I'm Michael! With over 20 years of experience in IT and a parallel career in music production, I thrive on bringing technical excellence and creativity to every project. I love collaborating with teams to solve complex problems and enhancing multimedia workflows. My passion lies in blending technology with creativity to achieve outstanding results.…

Available to hire

Hi, I’m Michael! With over 20 years of experience in IT and a parallel career in music production, I thrive on bringing technical excellence and creativity to every project. I love collaborating with teams to solve complex problems and enhancing multimedia workflows. My passion lies in blending technology with creativity to achieve outstanding results.

Skills

Active Directory

Experience Level

Active Directory

Expert

Work Experience

Sr. IT Site Support Specialist at IKO Industries

November 1, 2024 - Present

Managed IT operations across three South Carolina branches, serving as the on-site lead and liaison for seamless service delivery. Oversaw IT responsibilities including hardware, software deployment, and network troubleshooting. Administered Active Directory, Intune, and provide support for Autodesk applications.

CAD Technical Product Support & Training Specialist at Corning Incorporated

January 1, 2024 - December 1, 2024

Delivered specialized technical support for Autodesk applications within engineering teams. Designed and led training sessions, managing user accounts and ensuring application performance.

Creative Content Director & Technical Media Producer at Canaanland Media, LLC

March 1, 2016 - Present

Founded and lead a multimedia production company specializing in music and digital content creation. Managed production phases, ensuring technical quality and client satisfaction. Worked with major clients and produced audiobooks for prominent authors.

Autodesk Technical Product Support Manager at Tata Technologies

June 1, 2022 - January 1, 2024

Managed a portfolio of enterprise clients providing expert-level support for Autodesk applications. Collaborated with IT and engineering teams to improve efficiency and deliver strategic consulting.

Sr. IT Support Analyst at Sun City Hilton Head

July 1, 2021 - June 1, 2022

Delivered comprehensive support for a large active adult community. Managing enterprise applications and security systems to ensure seamless operations.

IT Support Technician at Nutramax Laboratories, Inc.

July 1, 2017 - July 1, 2020

Provided IT support for over 300 users, managing technical projects and application support for key business platforms.

Sr. IT Support Analyst at Midrex Technologies, Inc.

September 1, 2011 - March 1, 2016

Delivered high-level support to over 200 global users, managing enterprise administration and incident resolution across multiple environments.

IT Support Technician at Dewberry & Davis, Inc.

March 1, 2006 - August 1, 2011

Provided regional IT support, ensuring performance and reliability for engineering and design teams across multiple offices.