Innovations Supervisor · TeleperformanceApr 2022 – May 2024 · 2 yrs 2 mos
Delivered administrative support, developed marketing campaigns, and ensured accurate data entry. Managed innovation initiatives for the BI LOB, boosting idea submissions by 75.7% (416 in 2022 to 1,708 in 2023) through process improvements, tools, wellbeing, and policies. Engaged 65% of 1,357 innovators in active idea submission and collaboration. Led weekly innovation stakeholder meetings, increasing innovator engagement from 24.4% to 65%. Organized 10+ telecast pitch and sharing sessions with participants from the Philippines, Berlin, and Casablanca. Projects included PET (Preparedness Emergency Tracker), OneMind TV, and a Facial Recognition Tool.