Carlos Marques

Experience in working with agencies and C-level executives; Facilitate co-selling collaboration between partners and account executives; Develop new business and expand the partnership with existing clients; Responsible for prospecting new corporate customers and helping current customers leverage their success with Udemy in Latin America; Selling to multiple personas (HR, Learning and Development, or Tech/IT); Owning the deal cycle from start to finish (prospecting, discovery calls, and email follow-up), including expanding the Udemy footprint with existing customers; Creating and delivering accurate sales forecasts through strong pipeline management; Collaborating with the broader sales team to share best practices and innovate; Improving and streamlining the sales process; Consistently exceeding quotas, building client relationships, facilitating agreements, and managing a successful sales pipeline.

Built pipeline across Brazil leveraging six sales channels (phone, email, LinkedIn, gifting, text, video) to drive high-impact conversations; Became a powerful storyteller who can clearly and confidently convey Udemy Business value across our key customers and across leaders who are new to the Udemy brand; Excellent communication, presentation, and people management skills; Leveraged the most in-demand sales tools to drive efficiency and optimize processes; Collaborating with Account Executive partners to identify key buying signals and develop a strong action plan of attack within a territory; Mastering core sales skills including call effectiveness, time management, territory planning and execution, sales tools, and digital strategy.

Negotiate and renew customer contracts and partner with Sales to achieve upsell targets; Lead customer meetings along the lifecycle: Kick off, Partnership Planning, Business Reviews, and Renewals; Proactively monitor our customer base, looking for red flags and opportunities to increase revenue; Be a voice of the customer and proactively communicate customer feedback to cross-functional teams; Effectively manage product onboarding and implementation for new customers, conduct online training for existing and new customers, respond to questions from customers directly or route questions to appropriate resources for training or support, and support additional projects and tasks related to the broader Customer Success team; Introduce Averro services and capabilities to new clients and communicate value to decision-makers; Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics.