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I bring a unique "Full-Stack" perspective to infrastructure, backed by 12 years of experience in the IT industry—including 10 years of Tech Support and 2 years of software development. While my previous titles have been in Support and Development, my work has always lived at the intersection of code and infrastructure. I am now looking to apply that veteran troubleshooting logic to a dedicated DevOps role. Why I am ready to deliver for DevOps role: In my 10 years of technical support, I have supported global clients across several technologies and therefore I have the "on-call" reliability that DevOps requires. Modern DevOps Specialization: To formalize my transition, I have completed intensive hands-on training in Kubernetes (CKA labs), Docker, and Terraform (IaC). I specialize in modern GitOps workflows using GitHub Actions and Argo CD to ensure automated, stable deployments. Developer Mindset: My 2 years of experience in PHP and .NET development allow me to speak the same language as your engineering team, making me highly effective at troubleshooting deployment failures and optimizing CI/CD pipelines.…I bring a unique "Full-Stack" perspective to infrastructure, backed by 12 years of experience in the IT industry—including 10 years of Tech Support and 2 years of software development. While my previous titles have been in Support and Development, my work has always lived at the intersection of code and infrastructure. I am now looking to apply that veteran troubleshooting logic to a dedicated DevOps role. Why I am ready to deliver for DevOps role: In my 10 years of technical support, I have supported global clients across several technologies and therefore I have the "on-call" reliability that DevOps requires. Modern DevOps Specialization: To formalize my transition, I have completed intensive hands-on training in Kubernetes (CKA labs), Docker, and Terraform (IaC). I specialize in modern GitOps workflows using GitHub Actions and Argo CD to ensure automated, stable deployments. Developer Mindset: My 2 years of experience in PHP and .NET development allow me to speak the same language as your engineering team, making me highly effective at troubleshooting deployment failures and optimizing CI/CD pipelines.

Carmine Comparone

DevOps Developer, Cloud Developer, AI Engineer

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I bring a unique "Full-Stack" perspective to infrastructure, backed by 12 years of experience in the IT industry—including 10 years of Tech Support and 2 years of software development. While my previous titles have been in Support and Development, my work has always lived at the intersection of code and infrastructure. I am now looking to apply that veteran troubleshooting logic to a dedicated DevOps role. Why I am ready to deliver for DevOps role: In my 10 years of technical support, I have supported global clients across several technologies and therefore I have the "on-call" reliability that DevOps requires. Modern DevOps Specialization: To formalize my transition, I have completed intensive hands-on training in Kubernetes (CKA labs), Docker, and Terraform (IaC). I specialize in modern GitOps workflows using GitHub Actions and Argo CD to ensure automated, stable deployments. Developer Mindset: My 2 years of experience in PHP and .NET development allow me to speak the same language as your engineering team, making me highly effective at troubleshooting deployment failures and optimizing CI/CD pipelines.…I bring a unique "Full-Stack" perspective to infrastructure, backed by 12 years of experience in the IT industry—including 10 years of Tech Support and 2 years of software development. While my previous titles have been in Support and Development, my work has always lived at the intersection of code and infrastructure. I am now looking to apply that veteran troubleshooting logic to a dedicated DevOps role. Why I am ready to deliver for DevOps role: In my 10 years of technical support, I have supported global clients across several technologies and therefore I have the "on-call" reliability that DevOps requires. Modern DevOps Specialization: To formalize my transition, I have completed intensive hands-on training in Kubernetes (CKA labs), Docker, and Terraform (IaC). I specialize in modern GitOps workflows using GitHub Actions and Argo CD to ensure automated, stable deployments. Developer Mindset: My 2 years of experience in PHP and .NET development allow me to speak the same language as your engineering team, making me highly effective at troubleshooting deployment failures and optimizing CI/CD pipelines.

Available to hire

I bring a unique “Full-Stack” perspective to infrastructure, backed by 12 years of experience in the IT industry—including 10 years of Tech Support and 2 years of software development.

While my previous titles have been in Support and Development, my work has always lived at the intersection of code and infrastructure. I am now looking to apply that veteran troubleshooting logic to a dedicated DevOps role.

Why I am ready to deliver for DevOps role:

In my 10 years of technical support, I have supported global clients across several technologies and therefore I have the “on-call” reliability that DevOps requires.

Modern DevOps Specialization: To formalize my transition, I have completed intensive hands-on training in Kubernetes (CKA labs), Docker, and Terraform (IaC). I specialize in modern GitOps workflows using GitHub Actions and Argo CD to ensure automated, stable deployments.

Developer Mindset: My 2 years of experience in PHP and .NET development allow me to speak the same language as your engineering team, making me highly effective at troubleshooting deployment failures and optimizing CI/CD pipelines.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Italian

Fluent

French

Intermediate

Spanish; Castilian

Beginner

Dutch

Beginner

Work Experience

Senior Support Engineer at Atlassian

October 1, 2022 - October 1, 2025

Provide enterprise-level support for Atlassian Cloud products, focusing on Confluence Cloud and Jira integrations. Investigate application issues by analyzing logs and querying databases. Monitor and observability via AWS Cloud, Splunk, and REST APIs. Support customers with performance issues and collaborate with Product Engineering to implement product enhancements. Work with Escalation Team to manage churn risk and de-escalate critical situations. AI Support: Rovo and Confluence AI features (LLM, OpenAI). Daily engagement with notable EMEA customers (Mercedes-Benz, Revolut, Air France–KLM, EasyJet, Ryanair, Skyscanner, Spotify). Created virtual Ubuntu Linux machines and installed Jira Server On-Prem to troubleshoot integrations between Confluence Cloud and Jira Server On-Prem. Supported Python scripting with Confluence APIs.

Support Tech Specialist at Board International

August 1, 2020 - September 1, 2022

Provided 2nd level support for the Board platform (BI and CPM). Responsibilities included bug identification, IIS configuration on Windows Server, API configuration, RAM/CPU sizing, hostname configuration, and database connection issue resolution (Oracle, MySQL, SQL Server, SAP). Supported notable clients such as Kering, Ferragamo, Calzedonia, Max Mara, FIAT, and Chiesi Farmaceutici. Managed database integrations with external DBs (Oracle, MySQL, PostgreSQL, Snowflake). Set up of SSO and SAML on Windows Server.

IT LIMS Application Support at EUROFINS

December 1, 2016 - July 1, 2020

Supported 1500-2000 users of Eurofins BPT labs in Europe for eLIMS-BPT, CRM, and ComLIMS. Analyzed log errors and performed database analysis using Microsoft SQL Server, providing solutions or escalating issues to developers.

PHP Developer at Best Vision Holding & DoctorShop Srl

September 1, 2014 - November 1, 2016

Web Net and PHP Developer, focusing on web mobile development, implementing new functionalities, and bug fixing for various platforms. Gained experience with C#, WebForms, SQL Server, ASP.NET MVC, PHP, MySQL, AngularJS, Ionic, SOAP Web Services, Javascript, HTML, and CSS.