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I'm a product designer with 4+ years of experience delivering mission-critical EMS software. I'm experienced in AI and end-to-end design of accessible enterprise features with measurable impact. I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.…I'm a product designer with 4+ years of experience delivering mission-critical EMS software. I'm experienced in AI and end-to-end design of accessible enterprise features with measurable impact. I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.

Catherine Cheng

Product Designer, UX Designer, UI Designer, +2

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I'm a product designer with 4+ years of experience delivering mission-critical EMS software. I'm experienced in AI and end-to-end design of accessible enterprise features with measurable impact. I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.…I'm a product designer with 4+ years of experience delivering mission-critical EMS software. I'm experienced in AI and end-to-end design of accessible enterprise features with measurable impact. I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.

Available to hire

I’m a product designer with 4+ years of experience delivering mission-critical EMS software. I’m experienced in AI and end-to-end design of accessible enterprise features with measurable impact.

I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Product Designer at ESO Solutions

April 1, 2022 - June 1, 2025

Designed AI-enabled features and end-to-end UX for mission-critical EMS software. Key achievements include an AI feature that reduced patient documentation time by 30%, nationwide login/password reset flow improvements, a major EHR pain-point redesign resulting in a Net Promoter Score lift, and the delivery of a first-of-its-kind EHR feature consolidating patient transport history. I also optimized barcode scanning to improve documentation accuracy, built a scalable accessible component library with AI patterns, and led end-to-end iterations with research, testing, and analysis to meet business goals. Used AI to accelerate prototyping for A/B tests and broaden solution exploration across cross-functional teams.

UI/UX Designer at ISBX

June 1, 2021 - April 1, 2022

Created responsive designs for web, iOS, and Android, applying UX best practices with Material Design. Led design presentations, maintaining design tokens and contributing to a cohesive design system to boost client satisfaction under tight deadlines.

UI/UX Designer at ExtracTable

March 1, 2021 - October 1, 2021

Designed high-converting landing pages and high-fidelity screens for smooth production, collaborating with cross-functional teams to translate business goals into intuitive interfaces.

SEO Content Manager at Twiz

September 1, 2019 - March 1, 2020

Developed content and SEO strategies that grew organic traffic for multiple clients by over 900% and optimized websites to enhance UX and engagement.

English Teacher at Houston ISD

August 1, 2013 - August 1, 2017

Earned top marks for effectiveness by designing data-driven lesson plans that advanced student progress and outcomes across cohorts.