I'm a product designer with 4+ years of experience delivering mission-critical EMS software. I'm experienced in AI and end-to-end design of accessible enterprise features with measurable impact. I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.

Catherine Cheng

I'm a product designer with 4+ years of experience delivering mission-critical EMS software. I'm experienced in AI and end-to-end design of accessible enterprise features with measurable impact. I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.

Available to hire

I’m a product designer with 4+ years of experience delivering mission-critical EMS software. I’m experienced in AI and end-to-end design of accessible enterprise features with measurable impact.

I lead with data to drive cross-functional team decisions for users in high-stakes clinical environments and collaborate with product managers, engineers, and stakeholders to create solutions that move the business forward.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Product Designer at ESO Solutions
April 1, 2022 - June 1, 2025
Designed AI-enabled features and end-to-end UX for mission-critical EMS software. Key achievements include an AI feature that reduced patient documentation time by 30%, nationwide login/password reset flow improvements, a major EHR pain-point redesign resulting in a Net Promoter Score lift, and the delivery of a first-of-its-kind EHR feature consolidating patient transport history. I also optimized barcode scanning to improve documentation accuracy, built a scalable accessible component library with AI patterns, and led end-to-end iterations with research, testing, and analysis to meet business goals. Used AI to accelerate prototyping for A/B tests and broaden solution exploration across cross-functional teams.
UI/UX Designer at ISBX
June 1, 2021 - April 1, 2022
Created responsive designs for web, iOS, and Android, applying UX best practices with Material Design. Led design presentations, maintaining design tokens and contributing to a cohesive design system to boost client satisfaction under tight deadlines.
UI/UX Designer at ExtracTable
March 1, 2021 - October 1, 2021
Designed high-converting landing pages and high-fidelity screens for smooth production, collaborating with cross-functional teams to translate business goals into intuitive interfaces.
SEO Content Manager at Twiz
September 1, 2019 - March 1, 2020
Developed content and SEO strategies that grew organic traffic for multiple clients by over 900% and optimized websites to enhance UX and engagement.
English Teacher at Houston ISD
August 1, 2013 - August 1, 2017
Earned top marks for effectiveness by designing data-driven lesson plans that advanced student progress and outcomes across cohorts.

Education

B.A. at The University of Texas at Austin
January 1, 2008 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Healthcare, Education