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I'm a data-driven hospitality and CRM specialist with a Master of Business Information Systems focused on Data and Business Analysis. I’m based in Adelaide, Australia, and I blend analytics, data visualization, and customer-focused strategies to drive revenue and guest satisfaction. I enjoy turning complex data into clear dashboards and practical insights, collaborating across teams, and delivering high-quality results in fast-paced environments.…I'm a data-driven hospitality and CRM specialist with a Master of Business Information Systems focused on Data and Business Analysis. I’m based in Adelaide, Australia, and I blend analytics, data visualization, and customer-focused strategies to drive revenue and guest satisfaction. I enjoy turning complex data into clear dashboards and practical insights, collaborating across teams, and delivering high-quality results in fast-paced environments.

Thi My Le Nguyen (Ceri)

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I'm a data-driven hospitality and CRM specialist with a Master of Business Information Systems focused on Data and Business Analysis. I’m based in Adelaide, Australia, and I blend analytics, data visualization, and customer-focused strategies to drive revenue and guest satisfaction. I enjoy turning complex data into clear dashboards and practical insights, collaborating across teams, and delivering high-quality results in fast-paced environments.…I'm a data-driven hospitality and CRM specialist with a Master of Business Information Systems focused on Data and Business Analysis. I’m based in Adelaide, Australia, and I blend analytics, data visualization, and customer-focused strategies to drive revenue and guest satisfaction. I enjoy turning complex data into clear dashboards and practical insights, collaborating across teams, and delivering high-quality results in fast-paced environments.

Available to hire

I’m a data-driven hospitality and CRM specialist with a Master of Business Information Systems focused on Data and Business Analysis. I’m based in Adelaide, Australia, and I blend analytics, data visualization, and customer-focused strategies to drive revenue and guest satisfaction.

I enjoy turning complex data into clear dashboards and practical insights, collaborating across teams, and delivering high-quality results in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Vietnamese

Fluent

Work Experience

Reservations Agent at Grosvenor Hotel Adelaide

September 1, 2015 - Present

Managed room inventory, rates and availability using Opera Cloud PMS and Resaweb; entered and updated bookings with high accuracy; analyzed demand, length of stay and availability to support upselling and revenue optimization; handled reservation changes, cancellations and special requests while maintaining data integrity; collaborated with front office and revenue management to align bookings with operational capacity.

Guest Service Agent at Grosvenor Hotel Adelaide

May 1, 2015 - September 1, 2025

Processed check-ins and check-outs and payments; maintained guest profiles and stay history in Opera PMS; monitored room status, occupancy and turnover; logged and tracked guest requests and issues; ensured compliance with hotel policies and procedures; delivered service in a high-volume, data-driven front office environment.

Table Games Dealer at SkyCity Adelaide

January 1, 2023 - Present

Operate gaming tables in accordance with regulations; monitor players, cash wagers and payouts; assist with Baccarat and Blackjack games; ensure fair play, inspect cards and equipment; interact with guests to provide a positive experience; report any irregularities.

Customer Service Specialist at Booking.com Vietnam

November 1, 2020 - December 1, 2021

Liaised between guests and partners to resolve issues via inbound/outbound channels; provided accurate information and practical travel advice; processed modifications and cancellations and handled complaints with a focus on guest satisfaction; used internal tools to ensure data accuracy.

Data Analyst – Salesforce (Internship) at Sammy D Foundation

January 1, 2024 - Present

Implemented and maintained Salesforce CRM; developed ETL pipelines for data movement; automated data tracking and reporting using Python, SQL and Excel; trained staff and built interactive Power BI reports; collaborated with cross-functional teams to gather requirements and deliver data-driven solutions.

Data Analyst Trainee at Jung Talents Sydney

May 1, 2022 - August 1, 2023

Extracted and manipulated data from SQL databases; collaborated with Operations and IT to identify key metrics and opportunities; performed ETL, built dashboards and visualizations in Power BI; provided recommendations to improve decision-making.