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Hi, I’m Chen Fui Lian (Carol). I am a Malaysia-born professional with a BA in Business Management from Edinburgh Napier University. I bring client-facing experience, project governance, and operations coordination to teams, with a background spanning hospitality, travel, and IT-enabled services. I value integrity, teamwork, and delivering quality service. I’m driven to grow and excited to contribute to a dynamic team, bringing a proactive attitude, strong communication, and a willingness to tackle new challenges.…Hi, I’m Chen Fui Lian (Carol). I am a Malaysia-born professional with a BA in Business Management from Edinburgh Napier University. I bring client-facing experience, project governance, and operations coordination to teams, with a background spanning hospitality, travel, and IT-enabled services. I value integrity, teamwork, and delivering quality service. I’m driven to grow and excited to contribute to a dynamic team, bringing a proactive attitude, strong communication, and a willingness to tackle new challenges.

Chen Fui Lian

Project Manager, Designer, Graphic Designer, +2

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Hi, I’m Chen Fui Lian (Carol). I am a Malaysia-born professional with a BA in Business Management from Edinburgh Napier University. I bring client-facing experience, project governance, and operations coordination to teams, with a background spanning hospitality, travel, and IT-enabled services. I value integrity, teamwork, and delivering quality service. I’m driven to grow and excited to contribute to a dynamic team, bringing a proactive attitude, strong communication, and a willingness to tackle new challenges.…Hi, I’m Chen Fui Lian (Carol). I am a Malaysia-born professional with a BA in Business Management from Edinburgh Napier University. I bring client-facing experience, project governance, and operations coordination to teams, with a background spanning hospitality, travel, and IT-enabled services. I value integrity, teamwork, and delivering quality service. I’m driven to grow and excited to contribute to a dynamic team, bringing a proactive attitude, strong communication, and a willingness to tackle new challenges.

Available to hire

Hi, I’m Chen Fui Lian (Carol). I am a Malaysia-born professional with a BA in Business Management from Edinburgh Napier University. I bring client-facing experience, project governance, and operations coordination to teams, with a background spanning hospitality, travel, and IT-enabled services. I value integrity, teamwork, and delivering quality service.

I’m driven to grow and excited to contribute to a dynamic team, bringing a proactive attitude, strong communication, and a willingness to tackle new challenges.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Malay

Advanced

Work Experience

Project Management Officer at Synapxe Pte Ltd

April 15, 2024 - Present

Support daily portfolio and project office governance; provide user support and guidance on project charter, resource assignment, and timesheet queries; folder management via CMS; obtain cluster approvals and process requests into the system; liaise with clusters, stakeholders, and internal teams to ensure timely document processing; responsible for PMO process implementation and coordination; assist in preparation and submission of onboarding/offboarding and access-management reports.

Sales Coordinator and Sales Account Manager at JK Technology Pte Ltd

June 20, 2020 - March 30, 2024

Provide sales and customer-service support; maintain strong relationships with existing and new corporate customers and IT partners; handle inquiries and deliver effective solutions; manage the entire sales cycle from lead identification to deal closure; focus on client relationship management; process sales orders, quotations, POs, DOs, and invoicing; coordinate with Finance, Logistics, and Marketing; assist in reports and project documentation.

Tour Consultant at Sino-America Tours Corporation Pte Ltd

February 20, 2017 - June 19, 2020

Handle walk-in, inbound calls, and email inquiries; build and maintain client relationships; research travel destinations and options; contribute to tour planning and coordination; maintain knowledge of industry systems (Galileo, Sabre, Athena).

Sales Executive at Travel Star Pte Ltd

March 15, 2014 - February 10, 2017

Prepare quotations and pricing; manage bookings, invoicing, and ticketing; liaise with airlines, land operators, hotels, and tour providers; develop new product lines and promotions; design itineraries and forecast profits; coordinate with operators to ensure smooth execution of tours.

Operation Executive at Travel Star Pte Ltd

March 15, 2014 - February 10, 2017

Coordinate tour operations; liaise with airlines, land operators, coach operators, and hotels; ensure tour logistics run smoothly and on schedule; contribute to product development and promotions; manage profitability and bookings.

Waitress at Concord Hotel

September 12, 2011 - December 18, 2011

Provide excellent food and beverage service; clear and clean tables; assist in daily hotel operations as required.

Housekeeping Attendant at Concord Hotel

September 12, 2011 - December 18, 2011

Responsible for overall upkeep and presentation of guest rooms and public areas; ensure rooms are clean and prepared for guests.

Account Assistant cum Admin at Design18 (S) Pte Ltd

November 1, 2012 - March 1, 2014

Prepare sales invoices, follow up receivables and cash collection; perform general administrative duties (bank-in cheques, filing, flight/hotel bookings); issue quotations and invoices; manage petty cash; handle overtime records.