Process Associate – Finance & Administration Delivery at IBM India Pvt. Ltd.

Process PO, non-PO, and credit memo invoices within SLA; perform two-way and three-way matching; resolve invoice exceptions with vendors, requestors, and procurement teams; calculate withholding tax and provide certificates; process international wire payment invoices; manage vendor and requestor queries through ServiceNow; handle invoice reversals, corrections, and debit/credit adjustments; maintain cheque voiding and payment records; conduct invoice audits; and support process transitions, documentation, knowledge transfer, automation, and process improvements. Achieved 100% productivity with zero backlog and zero processing errors, received client appreciations, and contributed to an Agentic AI solution for automating invoice exception handling.