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I’m an E-commerce Operations professional with 3+ years of experience managing Shopify stores, brand websites, and marketplaces. I specialize in store operations, order and catalog management, customer support, data analysis, and workflow automation using tools like Google Apps Script, Python, SQL, and Power BI. What sets me apart is my ability to combine hands-on operations with data and automation to improve efficiency, reduce errors, and drive revenue growth.…I’m an E-commerce Operations professional with 3+ years of experience managing Shopify stores, brand websites, and marketplaces. I specialize in store operations, order and catalog management, customer support, data analysis, and workflow automation using tools like Google Apps Script, Python, SQL, and Power BI. What sets me apart is my ability to combine hands-on operations with data and automation to improve efficiency, reduce errors, and drive revenue growth.

Nguyen Thu Trang

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I’m an E-commerce Operations professional with 3+ years of experience managing Shopify stores, brand websites, and marketplaces. I specialize in store operations, order and catalog management, customer support, data analysis, and workflow automation using tools like Google Apps Script, Python, SQL, and Power BI. What sets me apart is my ability to combine hands-on operations with data and automation to improve efficiency, reduce errors, and drive revenue growth.…I’m an E-commerce Operations professional with 3+ years of experience managing Shopify stores, brand websites, and marketplaces. I specialize in store operations, order and catalog management, customer support, data analysis, and workflow automation using tools like Google Apps Script, Python, SQL, and Power BI. What sets me apart is my ability to combine hands-on operations with data and automation to improve efficiency, reduce errors, and drive revenue growth.

Available to hire

I’m an E-commerce Operations professional with 3+ years of experience managing Shopify stores, brand websites, and marketplaces. I specialize in store operations, order and catalog management, customer support, data analysis, and workflow automation using tools like Google Apps Script, Python, SQL, and Power BI. What sets me apart is my ability to combine hands-on operations with data and automation to improve efficiency, reduce errors, and drive revenue growth.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Vietnamese

Fluent

Work Experience

Shopify Store & Operations Manager (Contractor) at EmClothing AU

August 1, 2025 - Present

Managed Shopify store operations and e-commerce fulfillment workflows to drive revenue growth. Scaled annual revenue from about $11K to $42K by optimizing store operations and improving seamless customer fulfillment. Managed 6K SKUs/month on Shopify, using Apps Script/Python to automate data extraction from master files and reduce manual listing errors. Handled customer inquiries, resolved shipping delays, and expanded the customer base to 2K+ total database (~500 new customers year-to-date). Built operational reporting and ensured data accuracy for fulfillment and daily tracking using dashboards (SQL, Power BI, Excel).

E-commerce Executive – Central Retail Group at Central Retail Group

June 1, 2022 - Present

Co-managed e-commerce operations across brand and marketplace platforms, supporting revenue growth from 9B to 10B VND year-to-date. Processed 20K SKUs/month using Google Apps Script and Excel Power Query automation to fill templates directly from master databases. Managed a 370K+ customer database (acquired ~17K new customers year-to-date), implemented automated engagement flows (Email/Zalo), and resolved customer order issues. Created operational dashboards (SQL, Power BI, Excel) to maintain 100% data accuracy for fulfillment and daily tracking.