Charles Dey

Owned and maintained core business metrics and KPIs, ensuring a single source of truth and consistent definitions across the organisation. Developed and delivered executive and operational dashboards in Power BI, supporting revenue, customer behaviour, and operational performance analysis. Conducted deep-dive SQL analysis to identify trends, risks, and opportunities, providing actionable insights to senior leadership. Validated data across multiple source systems, improving accuracy and trust in reporting outputs. Translated ambiguous business questions into decision-ready analyses for executives and commercial teams. Applied AI tools to validate logic, explore insights, and accelerate data interrogation while maintaining accuracy. Led analytics process improvements, reducing manual reporting effort by 60% and enabling near real-time visibility into business performance.

Delivered analytical reporting and insights supporting financial performance, cost control, and operational risk management. Defined and monitored performance metrics used by executives to assess control effectiveness and regulatory compliance. Analyzed trends in operational data to identify improvement opportunities and prioritise corrective actions. Supported senior leadership with clear, data-backed reporting for Audit and Risk Committee decision-making. Partnered with cross-functional teams to improve the accuracy and usability of management reporting.

Analyzed transaction, customer, and operational data to identify risk patterns, inefficiencies, and cost drivers. Developed and maintained performance dashboards used to monitor compliance, control maturity, and operational throughput. Partnered with business and technical teams to translate regulatory and operational requirements into measurable metrics. Led data-driven initiatives that improved compliance maturity and reduced operational exposure.