Having worked in the Infrastructure sphere for over 6 years, I am eager for growth and evolution in my career. With the urgency to work, learn, and be challenged; drawing on and developing skills I’ve accumulated through employment, I know I will be an asset to all employers and team members. I pride myself on customer care and patience when helping all staff, ensuring they get dedicated support. Technology does not come easily to everyone, but a sound understanding of people and technology is essential. With my background in English, my technical writing skills help me tackle problems ranging from adapting to new software to navigating security audits native to IT industries.

Charlie Schirmer

PRO

Having worked in the Infrastructure sphere for over 6 years, I am eager for growth and evolution in my career. With the urgency to work, learn, and be challenged; drawing on and developing skills I’ve accumulated through employment, I know I will be an asset to all employers and team members. I pride myself on customer care and patience when helping all staff, ensuring they get dedicated support. Technology does not come easily to everyone, but a sound understanding of people and technology is essential. With my background in English, my technical writing skills help me tackle problems ranging from adapting to new software to navigating security audits native to IT industries.

Available to hire

Having worked in the Infrastructure sphere for over 6 years, I am eager for growth and evolution in my career. With the urgency to work, learn, and be challenged; drawing on and developing skills I’ve accumulated through employment, I know I will be an asset to all employers and team members.

I pride myself on customer care and patience when helping all staff, ensuring they get dedicated support. Technology does not come easily to everyone, but a sound understanding of people and technology is essential. With my background in English, my technical writing skills help me tackle problems ranging from adapting to new software to navigating security audits native to IT industries.

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Language

English
Fluent

Work Experience

Senior Client Solutions Specialist at PKCG
September 22, 2025 - January 23, 2026
Communicating and working with clients to provide technical solutions whilst developing client relationships. High levels of customer centric technical support. Updating and maintaining system documentation both internally and externally. The active escalation point for advanced software and hardware troubleshooting and client resolution. Inventory management, procurement, configuration, and ongoing support of client devices.
Senior IT Service Desk Officer at NTI Limited
February 10, 2020 - September 19, 2025
Assisting System Admin with documentation and technical writing Review incoming enhancement requests in regard to their feasibility, estimated work content, and urgency Communicate and work collaboratively with the business to provide technical solutions Ensure that system documentation and the appropriate software metrics are kept up to date Advanced Software and Hardware troubleshooting of various end-user equipment Demonstrated high-level problem-solving skills High level of flexibility with the ability to adapt to change and manage multiple priorities High levels of multi-tasking and customer support skills

Education

Bachelor's Degree in Creative and Professional Writing at Queensland University of Technology
January 11, 2030 - January 26, 2026

Qualifications

Certificate III in Information Technology
January 11, 2030 - January 26, 2026
Network Protocol Fundamentals
January 11, 2030 - January 26, 2026
Subnetting Fundamentals
January 11, 2030 - January 26, 2026

Industry Experience

Software & Internet, Professional Services, Retail, Media & Entertainment