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I'm Charlotte Carr, a Calgary-based UX Designer with a Master of Science in Human-Computer Interaction and 3+ years of experience designing high-fidelity products for government, enterprise, and gaming sectors. I specialize in evaluating current state UX, collaborating with Product Owners in Agile environments to define user stories, develop personas, and create UX Guides that ensure delivery consistency. I am proficient in using Figma and wireframing tools to translate complex user research into practical design patterns and scalable design systems. I excel at turning behavioral data into intuitive visual brand identities and accessible interfaces, with a track record of improving data capture, user satisfaction, and task success. My work emphasizes accessibility, data-driven decision-making, and cross-functional collaboration with developers, QA, and leadership to drive public safety outcomes and product quality.…I'm Charlotte Carr, a Calgary-based UX Designer with a Master of Science in Human-Computer Interaction and 3+ years of experience designing high-fidelity products for government, enterprise, and gaming sectors. I specialize in evaluating current state UX, collaborating with Product Owners in Agile environments to define user stories, develop personas, and create UX Guides that ensure delivery consistency. I am proficient in using Figma and wireframing tools to translate complex user research into practical design patterns and scalable design systems. I excel at turning behavioral data into intuitive visual brand identities and accessible interfaces, with a track record of improving data capture, user satisfaction, and task success. My work emphasizes accessibility, data-driven decision-making, and cross-functional collaboration with developers, QA, and leadership to drive public safety outcomes and product quality.

Charlotte Carr

UX Designer, UI Designer, Product Designer, +3

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I'm Charlotte Carr, a Calgary-based UX Designer with a Master of Science in Human-Computer Interaction and 3+ years of experience designing high-fidelity products for government, enterprise, and gaming sectors. I specialize in evaluating current state UX, collaborating with Product Owners in Agile environments to define user stories, develop personas, and create UX Guides that ensure delivery consistency. I am proficient in using Figma and wireframing tools to translate complex user research into practical design patterns and scalable design systems. I excel at turning behavioral data into intuitive visual brand identities and accessible interfaces, with a track record of improving data capture, user satisfaction, and task success. My work emphasizes accessibility, data-driven decision-making, and cross-functional collaboration with developers, QA, and leadership to drive public safety outcomes and product quality.…I'm Charlotte Carr, a Calgary-based UX Designer with a Master of Science in Human-Computer Interaction and 3+ years of experience designing high-fidelity products for government, enterprise, and gaming sectors. I specialize in evaluating current state UX, collaborating with Product Owners in Agile environments to define user stories, develop personas, and create UX Guides that ensure delivery consistency. I am proficient in using Figma and wireframing tools to translate complex user research into practical design patterns and scalable design systems. I excel at turning behavioral data into intuitive visual brand identities and accessible interfaces, with a track record of improving data capture, user satisfaction, and task success. My work emphasizes accessibility, data-driven decision-making, and cross-functional collaboration with developers, QA, and leadership to drive public safety outcomes and product quality.

Available to hire

I’m Charlotte Carr, a Calgary-based UX Designer with a Master of Science in Human-Computer Interaction and 3+ years of experience designing high-fidelity products for government, enterprise, and gaming sectors. I specialize in evaluating current state UX, collaborating with Product Owners in Agile environments to define user stories, develop personas, and create UX Guides that ensure delivery consistency. I am proficient in using Figma and wireframing tools to translate complex user research into practical design patterns and scalable design systems.

I excel at turning behavioral data into intuitive visual brand identities and accessible interfaces, with a track record of improving data capture, user satisfaction, and task success. My work emphasizes accessibility, data-driven decision-making, and cross-functional collaboration with developers, QA, and leadership to drive public safety outcomes and product quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

UX Researcher & Designer at Electronic Arts

January 1, 2024 - January 1, 2024

Redesigned the visual interface of large-scale player surveys, transforming generic data collection forms into branded, engaging experiences aligned with EA’s visual identity. Implemented MaxDiff scaling methodologies to optimize feedback loops, reducing survey fatigue while improving the accuracy of data regarding player motivations. Created complex data visualizations (R) that helped Product Owners understand the relationship between subjective sentiment and objective game quality. Identified gaps in user understanding regarding social influence and designed new inquiry patterns to measure the network effect on player perception and retention.

UX Researcher & Designer (Enhanced Reliability Status) at National Cybercrime Coordination Centre

January 1, 2024 - January 1, 2025

Designed and prototyped two distinct reporting interface patterns (standard form vs. conversational AI), creating high-fidelity interactive scenarios to solve low reporting rates. Increased data completeness and quality by designing a guided conversational flow that improved capture of critical suspect details (names, phone numbers). Enhanced accessibility for non-technical populations by validating a guided interaction model that reduced cognitive load and improved user satisfaction. Validated design decisions through rigorous A/B testing with 200+ participants, using quantitative rubrics to measure task success, report accuracy, and time-on-task. Translated behavioral insights into actionable UX strategies for leadership and demonstrated how interface design impacts public safety outcomes and data utility.

UX Designer at Alberta Blue Cross

January 1, 2023 - January 1, 2023

Rebuilt key workflows in Adobe XD and Figma, creating cleaner paths through complex insurance tasks for high-frequency users. Wireframed and prototyped a redesigned portal architecture, validating concepts through A/B testing to ensure improved user comprehension. Developed and maintained UX Guides and standards, collaborating with developers to ensure consistent implementation of design patterns across the member platform.

UX Designer Analyst at Suncor Energy

January 1, 2022 - January 1, 2022

Designed and delivered 200+ enterprise-grade interface pages in Figma, creating a comprehensive component library for a platform supporting 20,000+ employees. Balanced operational complexity with intuitive information pathways, ensuring the visual identity remained consistent across diverse business units. Created user flows and wireframes that optimized navigation systems and content hierarchy, resolving critical workflow bottlenecks. Collaborated with engineering teams during sprints to ensure product quality and accurate implementation of design specifications.