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I am an Information Technology professional with over 15 years of experience translating customer requirements into actionable solutions and leading agile teams to deliver technology initiatives aligned with organizational strategy. I am passionate about leveraging AI-driven digital transformations and elevating customer experiences. As a servant leader, I am committed to building collaborative teams, adapting to fast-changing environments, and leading with empathy and integrity.…I am an Information Technology professional with over 15 years of experience translating customer requirements into actionable solutions and leading agile teams to deliver technology initiatives aligned with organizational strategy. I am passionate about leveraging AI-driven digital transformations and elevating customer experiences. As a servant leader, I am committed to building collaborative teams, adapting to fast-changing environments, and leading with empathy and integrity.

Chathura Dulhara

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I am an Information Technology professional with over 15 years of experience translating customer requirements into actionable solutions and leading agile teams to deliver technology initiatives aligned with organizational strategy. I am passionate about leveraging AI-driven digital transformations and elevating customer experiences. As a servant leader, I am committed to building collaborative teams, adapting to fast-changing environments, and leading with empathy and integrity.…I am an Information Technology professional with over 15 years of experience translating customer requirements into actionable solutions and leading agile teams to deliver technology initiatives aligned with organizational strategy. I am passionate about leveraging AI-driven digital transformations and elevating customer experiences. As a servant leader, I am committed to building collaborative teams, adapting to fast-changing environments, and leading with empathy and integrity.

Available to hire

I am an Information Technology professional with over 15 years of experience translating customer requirements into actionable solutions and leading agile teams to deliver technology initiatives aligned with organizational strategy. I am passionate about leveraging AI-driven digital transformations and elevating customer experiences. As a servant leader, I am committed to building collaborative teams, adapting to fast-changing environments, and leading with empathy and integrity.

Skills

Jira

Experience Level

Jira

Expert

Language

English

Fluent

Work Experience

Project Lead at Senid Business Solutions

May 1, 2010 - March 31, 2016

Led project delivery for HRIS solutions; recommended best practices and worked with cross-functional teams to implement HR information management solutions, maintaining product customization rate below 10%.

Agile Delivery Lead & Scrum Master at Fortude

September 1, 2018 - June 30, 2022

Delivered digital education products with cross-functional teams, achieving a 98% deployment success rate for critical features and bug fixes. Led planning events, facilitated Scrum ceremonies, and managed cross-functional dependencies and risks with zero critical escalation. Led change initiatives leveraging Change Management, achieving 95% adoption and ensuring long-term sustainability. Monitored team performance using agile metrics to drive transparency and data-driven decisions. Trained and empowered teams in Agile mindset, Scrum, and SAFe frameworks.

Agile Practice Lead / Program Manager at Wiley

July 1, 2022 - January 1, 2026

Led digital education product delivery with cross-functional teams, achieving high deployment success, improving on-time delivery, and driving collaboration across stakeholders. Spearheaded program-level planning, risk management, and governance, and fostered empathy and integrity within agile teams. Implemented agile metrics to enhance transparency and enable data-driven decision-making.

Education

Master of Business Management at University of Colombo

January 1, 2021 - February 19, 2026