Leading a team of four software engineers, fostering collaboration and continuous learning while ensuring alignment with technical and business objectives. ⋄ Developed an AI-driven solution using GenAI and Agentic AI to automate customer support workflows. Automated 90% responses on tickets, elim- inating human agents from the loop, reducing manual effort, improving response efficiency, and significantly enhancing resolution speed. ⋄ Implemented DeepEval Framework to rigorously test AI-generated re- sponses, improving the accuracy and efficiency of ticket resolutions. ⋄ Trained custom AI models tailored to company-specific use cases, enhan- cing accuracy and optimizing performance for better results.…Leading a team of four software engineers, fostering collaboration and continuous learning while ensuring alignment with technical and business objectives. ⋄ Developed an AI-driven solution using GenAI and Agentic AI to automate customer support workflows. Automated 90% responses on tickets, elim- inating human agents from the loop, reducing manual effort, improving response efficiency, and significantly enhancing resolution speed. ⋄ Implemented DeepEval Framework to rigorously test AI-generated re- sponses, improving the accuracy and efficiency of ticket resolutions. ⋄ Trained custom AI models tailored to company-specific use cases, enhan- cing accuracy and optimizing performance for better results.WWWW…