Chenyrie Dandan
I’m an experienced customer service and operations professional based in Tacloban City, specializing in multi-channel support, escalation handling, and CRM-driven case management.
About
I’m an experienced customer service and operations professional based in Tacloban City, specializing in multi-channel support, escalation handling, and CRM-driven case management. Over the years, I’ve supported customers through email, chat, and phone while staying focused on resolution quality, fast turnaround, and strong customer retention.
I also bring a strong data and quality background, including data entry with high accuracy, reporting/analytics, and continuous quality assurance improvements through structured QA frameworks and coaching programs. In addition to operations and customer support, I’ve contributed to leadership, training, and talent acquisition, and I enjoy turning customer feedback into actionable insights that improve processes and team performance.
- 8 years' experience
- Joined September 2026
Industry experience
- Professional Services
- Travel & Hospitality
- Media & Entertainment
- Healthcare
- Telecommunications
Work experience· 18 roles
Resolved complex product and service issues across chat and email, improving customer retention and satisfaction. Synthesized customer feedback into actionable insights that informed product and process improvements. Managed high-impact cases while maintaining service quality under pressure.
Resolved complex product and service issues across chat and email, improving customer retention and satisfaction. Synthesized customer feedback into actionable insights to influence process and product improvements. Maintained service quality while handling high-impact cases under pressure.
Delivered high-volume data migration projects with 99% accuracy. Reduced data discrepancies through rigorous validation and cross-checking while maintaining strict compliance with data security and confidentiality standards.
Education
Certifications and awards
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